Credit specialist

The Credit Specialist is responsible for evaluating customer creditworthiness, processing and reviewing credit applications, monitoring customer accounts, managing credit risk, and supporting accounts receivable activities. This position plays a critical role in minimizing bad debt exposure while supporting sales growth through sound credit decisions and effective customer relationship management.

Key Responsibilities

Credit Analysis & Approval

• Review and evaluate new customer credit applications.
• Analyze credit reports, trade references, and payment histories.
• Establish and recommend credit limits based on risk assessment and company guidelines.
• Maintain accurate credit files and supporting documentation.
• Perform periodic reviews of existing customer accounts and credit limits.

Account Monitoring

• Monitor customer payment trends and account activity.
• Identify high-risk accounts and recommend appropriate action.
• Review aging reports and assess potential collection risks.
• Track credit exposure and ensure compliance with established credit policies.

Accounts Receivable Support

• Assist with collection efforts on past-due accounts.
• Communicate with customers regarding payment discrepancies and account balances.
• Resolve billing, credit, and payment issues in collaboration with customers and internal departments.
• Maintain detailed notes and records of collection activities.

Risk Management

• Evaluate and mitigate credit risk to reduce potential losses.
• Recommend account holds, release of orders, or revised payment terms when necessary.
• Monitor bankruptcy filings, liens, and other indicators of financial distress.
• Support efforts to improve Days Sales Outstanding (DSO) and overall cash flow.

Reporting & Collaboration

• Prepare credit and collection reports for management.
• Work closely with Sales, Accounting, and Legal departments.
• Assist in developing and maintaining credit policies and procedures.

Qualifications

Education

• Associate's degree in Accounting, Finance, Business Administration, or related field required.
• Bachelor's degree preferred.

Experience

• 2-5 years of experience in credit, accounts receivable, and collections.
• Experience evaluating commercial credit applications, preferably within the trucking, transportation, or fleet industry.

Knowledge, Skills, and Abilities

• Strong understanding of credit principles, collections, and accounts receivable processes.
• Ability to analyze financial data and assess customer credit risk.
• Knowledge of credit reporting agencies and commercial credit references.
• Proficient in Microsoft Excel and ERP systems (Karmak is a plus).
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong attention to detail and problem-solving abilities.

Work Environment

• Position can be remote if outside of Memphis, TN area.
• May require interaction with customers, vendors, and financial institutions regarding credit and payment matters.