Position Overview

In this role, you'll oversee multiple concurrent projects, coordinate cross-functional teams, and serve as a key partner to clients and stakeholders throughout the implementation lifecycle. If you're energized by managing complex system implementations, solving problems proactively, and driving projects from kickoff to successful go-live, we'd love to hear from you.

Key Responsibilities

• Lead Critical Client Implementations
  • Manage the end-to-end delivery of benefits administration platform migrations, including Selerix, Premier Enroll, and other client system transitions.
  • Drive projects from planning and discovery through implementation, testing, go-live, and post-launch support.
  • Ensure projects are delivered on time, within scope, and aligned with client enrollment schedules and effective dates.
• Manage Multiple Strategic Projects
  • Develop and maintain project plans, timelines, budgets, resource allocations, and risk mitigation strategies.
  • Oversee multiple concurrent projects while balancing priorities and deadlines.
  • Maintain visibility across active implementations, releases, and strategic initiatives to identify potential risks and resource constraints early.
• Collaborate Across Teams
  • Partner with stakeholders across Integration, Salesforce, Data & EDI, Account Management, Benefits Communications, and Contact Center teams.
  • Facilitate project meetings, status updates, and executive-level communications.
  • Build alignment and consensus among cross-functional teams and leadership.
• Drive Process Excellence
  • Establish and maintain project governance, documentation standards, change control processes, and project best practices.
  • Lead risk identification, issue resolution, and escalation efforts.
  • Manage the Salesforce enhancement and release planning process, including intake, prioritization, and stakeholder communication.

Skills & Experience

Required Qualifications

• Bachelor's degree in Business, Information Systems, or a related field, or equivalent professional experience.
• 5+ years of project management experience.
• Proven success leading system implementations, technology deployments, or data migration projects.
• Experience managing multiple projects simultaneously in a matrixed environment.
• Strong organizational, communication, and stakeholder management skills.
• Skilled at translating business requirements into actionable project plans and deliverables.
• Experience presenting project updates to clients, leadership teams, and executive stakeholders.
• Proficiency with Microsoft Office and project management tools.
• Ability to independently manage priorities while influencing teams without direct reporting authority.

Preferred Qualifications

• Experience in benefits administration, insurance, healthcare, HR technology, or related industries.
• Knowledge of Salesforce, CRM platforms, EDI integrations, and carrier data feeds.
• Familiarity with Open Enrollment cycles, employer group benefits administration, and implementation timelines.
• PMP, CAPM, ScrumMaster, or similar project management certification.
• Understanding of HIPAA and PHI/PII data privacy requirements.

Benefits

Competitive compensation: $80K- $90K

Comprehensive benefits package including:

• Medical, Dental, Vision
• FSA/HSA & Life Insurance
• 401(k) with company benefits
• Competitive PTO including vacation and sick time, and company holidays
• Wellness program and employee support resources

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