Contract origination specialist

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

Under the general directions of the Contract Origination, Supervisor, the Contract Origination Specialist (“COS”) supports the day-to-day intake and processing of requests from HHS Sales through Salesforce.com, with a focus on the initial stages of the contracting process. The COS works closely with Contract Origination, Supervisor as well as assigned Account Executives and internal business partners to facilitate timely and accurate contract execution, resolve routine issues, and ensure required documentation is completed. The COS also supports customers via internal teams including Sales, Business Operations, Billing and Collections to achieve customer satisfaction.

Essential Duties and Responsibilities

• Provide responsive and professional services to internal stakeholders and customers, helping facilitate an efficient and positive contracting experience.
• Provide administrative and operational support to other members of the Contract Operations department as needed to maintain workflow and meet business requirements.
• Coordinate the intake and processing of customer set-up forms, tax exempt certificates, Purchase Orders and other required documentation.
• Provide standard contract documents, including MSA, BAA and standard Order Forms, using approved templates and established processes.
• Coordinate contract execution by routing approved documents through Adobe Sign and monitoring documents through the signature process.
• Initiate credit requests with approved leasing partners and track requests through completion. This may include monitor leasing activity for open deals and payment or credit issues, escalating issues requiring additional review or resolution to the appropriate team member.
• Create and maintain Delivery & Acceptance certificates for leases in accordance with established process and data standards.
• Process incoming contract requests by reviewing submissions for completeness, creating contracting tasks, and assigning or routing requests in accordance with established procedures.
• Process standard Order Form requests, including approved special terms, discounts, and other routine commercial requirements, escalating non-standard or complex requests through completion.
• Partner with the Contracts Manager to process contract changes requests, incorporate approved Changes into contract documents and prepare executable document packages for delivery to customers.
• Coordinate with Sales Operations and Commercial teams to gather information and help resolve routine issues that may impact deal completion, escalating potential risks or complex issues to the Contract Origination Supervisor.
• Support the Commercial team with routine contracting and lease renewal activities, helping ensure required documentation and processes are completed accurately and timely.

Supervisory Responsibilities

No

Required Qualifications Expected for Position

• 5+ years of experience in contract administration, sales operations, order management, or a related business operations role.
• Experience working with Salesforce.com or a similar CRM platform.
• Strong attention to detail with the ability to maintain accurate records and documentation.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Effective analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience working in a remote or hybrid work environment.
• Travel: ≤5% (1x a year). Travel percentage reflects an estimate and is subject to change dependent on business needs.

Preferred Qualifications

• Bachelor's degree in Business, Finance, Operations, or a related field, or equivalent combination of education and relevant experience.
• Experience in a SaaS, healthcare technology, or related industry.
• Experience supporting contracts, order forms, amendments, or commercial agreements.
• Experience working within a post-acquisition or matrixed organizational environment.
• Basic understanding of financial or accounting concepts related to customer agreements.

The base salary range for this position is $63,000 - $70,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.