Collections specialist

Company: Driven Brands

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

The Auto Glass Now Accounts Receivable Collections Specialist is responsible for managing customer accounts and supporting the timely collection of outstanding receivables. This role works closely with customers and internal business partners to resolve billing and payment issues, reduce aged balances, and support the achievement of company collection goals. The position requires strong analytical, problem-solving, and customer service skills, along with the ability to effectively manage multiple priorities in a fast-paced environment.

How you will Own It:

• Manage an assigned portfolio of customer accounts and perform collection activities to ensure timely payment of outstanding balances.
• Review aging reports, research account discrepancies, and resolve payment issues, including disputes, deductions, credits, duplicate payments, and unapplied cash.
• Communicate with customers and internal business partners to resolve billing issues, obtain required documentation, and remove barriers to payment.
• Monitor customer account activity through statements, reconciliations, and customer portals while maintaining accurate collection of records and account documentation.
• Escalate high-risk accounts and unresolved issues as appropriate and support collection recovery efforts, including write-off and third-party collection recommendations.
• Identify process improvement opportunities, comply with established policies and internal controls, and provide professional customer service while supporting overall accounts with receivable objectives.

What you’ll Bring:

• Knowledge of accounts receivable, collections, billing, cash application, and account reconciliation practices.
• Strong analytical, organizational, and problem-solving skills.
• Ability to review aging reports and identify root causes of outstanding balances.
• Strong customer service, communication, and relationship management skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in Microsoft Office applications, including Excel and Outlook.
• Experience working with customer portals and financial systems preferred.
• Ability to maintain accurate, complete, and audit-ready account documentation.

You’re Good-to-Go if you have:

• High School Diploma or GED required.
• Associate's degree in accounting, Finance, Business Administration, or related field preferred.
• One to three years of experience in accounts receivable, collections, billing, customer service, or related financial operations.

Success in this role is demonstrated through:

• Timely collection of outstanding receivable balances.
• Reduction of aged receivables and support of collection performance goals.
• Accurate account research, documentation, and follow-up.
• Effective resolution of billing disputes and payment-related issues.
• Strong customer relationships and cross-functional collaboration.
• Adherence to company policies, procedures, and internal controls.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location:

North Carolina

Compensation Range:

$19.70 - $35.30

Compensation Frequency: Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.