Clinical research program manager (mcrs strategic account manager)

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The position can be based anywhere globally. If the selected candidate is subject to local RTO requirements, those requirements will be followed. The MCRS Strategic Account Manager (SAM) plays a pivotal role in advancing Medtronic’s strategic objectives through relationship management, business development, portfolio oversight, and proactive issue/risk mitigation. The SAM is responsible for cultivating trusted partnerships across Operating Units (OUs), regional teams, and Medtronic Clinical & Regulatory Solutions (MCRS) stakeholders. By understanding diverse needs, aligning expectations, and delivering tailored solutions, the SAM supports both clinical evidence generation and achievement of business goals.

As the central liaison, the SAM fosters strategic collaboration, anticipates future opportunities and challenges, and drives innovation. Through effective communication and solution facilitation, the SAM lays the groundwork for long-term success and compliance, empowering stakeholders to focus on delivering clinical outcomes that prioritize patient care. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do.

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

Core Activities of the SAM:

• Stakeholder & Relationship Development/Management: Serve as the primary contact for OU/regional leaders and MCRS stakeholders, ensuring their needs are met and building strong, synergistic partnerships. Promote internal collaboration with MCRS teams to drive sustainable organizational growth. Lead and enhance engagement activities with OUs/regional partners, building robust relationships and deepening insights into trends, service gaps, industry priorities and market pressures. Collaborate across MCRS teams to break down silos and deliver customized solutions that address evolving stakeholder needs. Continuously adapt MCRS focus to reflect stakeholder values and emerging industry trends.
• Business Development: Drive innovation by identifying new opportunities for clinical evidence generation. Facilitate strategic discussions with OU/regional partners and MCRS to anticipate future needs and challenges. Act as a reference point for service capabilities, pipeline commissioning, and new business opportunities. Assess and communicate the value of new or modified services through pilot programs; educate partners on current and future offerings. Generate new leads via networking and outreach. Leverage critical thinking to manage service offerings, track progress, and analyze customer needs to deliver impactful, tailored solutions that drive meaningful outcomes. Oversee the proposal and negotiation process for MCRS services, including potential outsourcing, ensuring clear alignment of expectations and deliverables. Develop and execute strategic plans in partnership with OUs/regional partners, leveraging data analysis, benchmarking, and market intelligence to meet business objectives. Support organizational agility through ongoing market intelligence and competitive analysis.
• Financial & Performance Oversight at Portfolio Level: Oversee portfolio-level deliverables and timelines, ensuring alignment with objectives and budget. Provide regular updates on performance, quality, and financial status, offering insights into cost and performance drivers. Apply lessons learned to drive continuous improvements in collaboration with MCRS and OU stakeholders. Conduct service delivery performance reviews and provide constructive feedback to drive excellence. Work closely with finance partners to ensure accurate forecasting and ongoing financial oversight of the portfolio.
• Risk/Issue Management: Identify and mitigate risks at the portfolio level in partnership with MCRS stakeholders. Collaborate closely with Quality and Compliance teams to ensure effective communication flow for regulatory requirements, proactively share and address quality and compliance concerns, and strengthen connections to prevent issues and mitigate risks. Oversee Lead end-to-end issue resolution, applying critical thinking to ensure diagnose root causes and implement effective solutions. Ensure systematic communication, escalation, and resolution of risks and issues related to quality, safety, timelines, and budget. Capture and share best practices to proactively prevent risks across the portfolio.

Responsibilities may include the following and other duties may be assigned. Provides leadership for the conduct of clinical studies and for the regulatory affairs function as it applies to product approval. Studies must be scientifically valid, meet all relevant regulatory requirements and be conducted within ethical guidelines. The end result of the clinical studies must be a fair assessment of the safety and efficacy of the tested product (s) and attainment of product approvals in a timely matter. Develops and implements regulatory strategies to obtain timely product approvals form worldwide regulatory bodies. Ensures regulatory submissions are accurately prepared and comply with regulatory approvals.

People working within region/country may also have the responsibilities that include: Represents Medtronic from a clinical research respective within the country / region and also collects feedback from local customers and authorities. Builds and maintains a strong network and close relationship with the various internal and external parties. Leads execution for both local and global studies, manages clinical research projects over all of the Medtronic therapies across multiple businesses.

Minimum Requirements

Bachelor's degree 5+ years of related clinical experience (3+ years with an advanced degree)

Nice to Have

Experience in clinical research, clinical operations, strategic account management, business development, or portfolio management within healthcare, medical device, pharmaceutical, CRO, or related life sciences organizations. Experience building and influencing relationships across complex, global matrix organizations and leading strategic customer or business partner engagements. Knowledge of clinical trials, evidence generation, regulatory requirements, quality systems, and compliance processes. Experience managing business performance, including budgets, forecasting, proposals, contracts, vendor oversight, and portfolio-level planning. Advanced degree (MBA, Master's) or relevant certification (PMP), and experience developing business cases, growth strategies, or market assessments.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$132,800.00 - $199,200.00 Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 85,600.00 EUR - 128,400.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.