Job Title: Information Systems Architect – Advanced (Citrix Architect)

Location: 100% Remote (EST hours required)

Duration: 12 months (with possible extension)

Citizenship: US Citizens only

About the Role

The State of South Carolina is seeking an experienced Citrix Architect to support a new initiative involving Controlled Unclassified Information (CUI). This position will focus on architecting, maintaining, and supporting a secure Citrix VDI environment while ensuring compliance with industry standards.

Scope of Work

The Citrix Architect will:

• Design and develop a CUI VDI environment.
• Provide technical engineering support and guidance to system administrators.
• Deliver one-on-one training and knowledge transfer to the team.
• Ensure systems meet security compliance and performance standards.

Daily Responsibilities

Provide Level-2 and Level-3 technical support for Citrix/XenApps server environments. Monitor VDI platforms with tools such as Netscaler and ControlUP. Manage and support:

• VDI End-User Sessions
• VDI Stack Infrastructure
• Virtual sessions and Citrix services
• XenDesktop Broker and Citrix/VMware application delivery

Apply software patches and system updates to Citrix environments. Troubleshoot issues using structured problem-solving techniques and Citrix command-line tools. Serve as the technical SME for Citrix/VDI-related issues. Deploy and manage core Microsoft services including AD, ADFS, DNS, DHCP, WSUS, and Group Policy. Create and maintain SOPs and technical documentation. Ensure high levels of client satisfaction through effective communication and problem resolution.

Required Skills & Experience

• 5+ years Citrix administration, including XenServer in a Production Environment.
• 5+ years Microsoft Windows Server & Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.).
• 5+ years in Citrix/VDI design and architecture.
• 5+ years providing Tier 1 – Tier 4 support.
• Strong expertise with Citrix XenDesktop, XenServer, VMware, and Citrix App Layering.
• Proficiency with Citrix command-line commands and knowledge of Citrix Ports.
• Excellent communication (written & oral) and team training skills.
• Proven problem-solving skills with ability to troubleshoot in critical environments.

Preferred Skills

• Citrix Administration Certification.
• Experience planning and executing large-scale infrastructure implementations.
• Ability to develop and refine processes in a dynamic VDI environment.
• Strong collaboration and leadership abilities.

Education

Bachelor’s degree in Computer Science, Information Systems, or related field. Equivalent professional experience may be considered.

Interview Process

2 Rounds – Both via Zoom (video required).

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology.***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.