POSITION SUMMARY

We are seeking a highly organized, customer-focused CISO Services Business Analyst to support the day-to-day business operations of our CISO Services program. This role serves as the central point of coordination between partner health centers and internal teams, ensuring customer needs, service requests, reporting, contracts, and operational activities are managed efficiently and accurately.

The ideal candidate is a strong communicator and relationship builder who enjoys working with clients, managing competing priorities, and keeping initiatives moving forward. This individual will play a key role in maintaining customer relationships, coordinating business activities, tracking deliverables, and ensuring important details do not fall through the cracks.

While familiarity with healthcare technology or IT environments is beneficial, this is primarily a business operations, customer engagement, and coordination role rather than a technical position. This role is ideal for someone who thrives on organization, follow-through, relationship management, and delivering an exceptional customer experience.

KEY RESPONSIBILITIES

BUSINESS OPERATIONS & COORDINATION

• Support the day-to-day business operations of the CISO Services line.
• Maintain and manage operational trackers, documentation, dashboards, and reporting tools.
• Coordinate activities across internal teams and external stakeholders to ensure timely completion of deliverables.
• Monitor ongoing service activities and proactively follow up on outstanding items.
• Ensure customer records, contracts, revenue tracking, and supporting documentation remain accurate and current.
• Own and maintain the CISO Services master tracker, including service status, contract information, revenue tracking, and key operational metrics.

CUSTOMER & RELATIONSHIP MANAGEMENT

• Serve as a primary point of contact for partner health centers and external stakeholders.
• Build and maintain strong business relationships through consistent communication and exceptional customer service.
• Coordinate meetings, customer communications, scheduling, and follow-up activities.
• Ensure customers receive timely responses and clear communication throughout the engagement lifecycle.
• Support new customer onboarding, renewals, and ongoing account management activities.

CONTRACT & FINANCIAL ADMINISTRATION

• Prepare scopes of work (SOWs), customer pricing summaries, renewal documentation, and related business materials using approved templates and pricing models.
• Track vendor contracts, software licensing, renewal dates, and associated costs.
• Reconcile invoices, budgets, and service-related expenses, identifying discrepancies and escalating concerns as needed.
• Support budget tracking, revenue reporting, and financial analysis activities.

REPORTING & BUSINESS ANALYSIS

• Compile and analyze operational, utilization, customer, and financial data.
• Prepare reports, dashboards, summaries, and presentations for leadership and partner health centers.
• Translate operational and service information into clear, actionable business insights.
• Monitor trends, identify areas for improvement, and recommend process enhancements.

REQUIRED QUALIFICATIONS

• Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Communications, Information Technology, Finance, or a related field, or equivalent professional experience.
• Minimum of 3 years of experience in business operations, client services, account management, customer success, service coordination, healthcare administration, or a similar role.
• Strong customer-facing experience with a demonstrated ability to build and maintain professional business relationships.
• Excellent written and verbal communication skills.
• Exceptional organizational skills with a strong attention to detail.
• Proven ability to manage multiple priorities, deadlines, and ongoing activities simultaneously.
• Experience tracking projects, contracts, budgets, operational activities, or customer engagements with a high degree of accuracy.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Ability to work independently while coordinating across multiple teams and stakeholders.
• Demonstrated ability to follow through on action items and ensure tasks, commitments, and deadlines are completed.

PREFERRED QUALIFICATIONS

• Experience working in healthcare, healthcare technology, health centers, or member-service organizations.
• Experience supporting business operations, client relationship management, customer success, or account administration functions.
• Familiarity with vendor management, contract administration, software licensing, or subscription renewals.
• Experience creating dashboards, reports, and operational tracking tools.
• Exposure to IT, cybersecurity, technology services, or managed services environments.
• Knowledge of healthcare IT services or Electronic Health Record (EHR) systems is a plus.

WHAT WE OFFER

• 100% Remote Work - Work from anywhere in the U.S.
• 100% Employer-Paid Medical Insurance
• Annual $1,500 HSA Contribution
• Generous Paid Time Off (PTO)
• 403(b) Retirement Plan with Employer Contribution
• Professional development and growth opportunities
• A collaborative, mission-driven environment focused on strengthening healthcare and supporting the communities we serve.

Disclaimer

At this time, Health Choice Network is not able to employ individuals who reside or work in California. Applicants must reside and perform work in an approved state at the time of hire and throughout employment.