Position: Chief Business Transformation Officer (CBTO)

Position Type: Full Time (Primarily Remote)

Join our team at Lemnis! Lemnis is a public charity dedicated to harnessing transformative change to expand learning for all. We are excited to announce a new opportunity for a Chief Business Transformation Officer (CBTO) to join our innovative, forward-thinking, and growing organization. At Lemnis, we are committed to fostering a collaborative and inclusive work environment where every team member can thrive. If you are passionate about expanding learning for all, eager to make a meaningful impact, and ready to take on new challenges, we would love to hear from you. Apply now and be a part of our journey!

Position Summary

At Lemnis, we believe that the world is changing in exciting ways. It's up to us to create more equitable, flexible, and learner-centered systems that empower young people to rise to the challenges and opportunities of the future. Lemnis is experiencing an extraordinary period of rapid expansion and enterprise evolution. Having grown from 24 full-time employees (FTE) in January 2026 to nearly 300 today, our organizational complexity and operational scale have increased dramatically. At this pivotal moment in our growth trajectory, the Chief Business Transformation Officer role is critical to ensuring our operational capabilities, divisional integrations, and strategic alignment effectively support and sustain our momentum. The Chief Business Transformation Officer is a senior C-level executive responsible for centralizing and leading the execution of business transformation, operational alignment, and cross-divisional integration in service of Lemnis's mission, growth, and long-term sustainability. The role operates at the intersection of business transformation, operational excellence, and enterprise performance—ensuring that priorities across divisions are tightly aligned, properly sequenced, and driving performance against operational, growth, and innovation objectives.

Reporting directly to the Chief Executive Officer (CEO), the Chief Business Transformation Officer (CBTO) serves as a primary thought partner to the CEO, executive leadership team (ELT), and Board of Directors. This role translates high-level strategic vision into operational execution, leads key central functions including Business Transformation & Integration Management Office, and centralizes the execution of strategic initiatives with divisions. This executive will lead integration planning and analysis to establish business objectives, define measurable outcomes, prioritize transformation initiatives, and create accountability for execution.

The Chief Business Transformation Officer plays a central role in guiding incoming divisions through the integration process, partnering with leaders to (i) ensure appropriate shared services from Lemnis Central are provided, and (2) proactively assess and address key operational and strategic matters as they arise.

This role evolves from focusing firstly on integrating divisions and then integrating other businesses into Lemnis while keeping the focus on systems transformation and innovation.

Responsibilities

• Accelerate division-specific business and impact goals ensuring each product and service contributes to a robust, stable financial foundation, deepens learner outcomes, and broadens opportunity.
• Unlock and scale collaboration across Collective divisions to drive integrated, high-impact outcomes for learners.
• Execute initial phases of collective divisional work, which includes establishing clear business objectives, including but not limited to pilots, determining plans for cross-sales or other initial sales strategies, kicking off all workstream plans, partnering with People Operations to (i) determine the organizational structure to support the clearly established business objectives, (ii) develop job descriptions and core competencies of leadership roles, (iii) determine what research/talent is needed to support the business objectives, and propose bonus/incentive structures for 2027 mapped to the business objectives, and 2028.
• In partnership with corp dev function (or Collective team) support the due diligence areas of customer support, customer success, sales channels, Rev Ops, and Sales Operations for potential acquisitions and mergers.
• Evaluate any integration plans that need completion from previous acquisitions and evaluate and recommend clarity or improvements on existing IMO processes including governance, decision rights, issue escalation, reporting, and cross-functional accountability.
• Partner with the CEO and ELT to translate enterprise strategy into clear business objectives, operating priorities, investment choices, and execution roadmaps.
• Develop decision frameworks that enable leaders to prioritize initiatives based on strategic value, customer impact, financial return, execution feasibility, risk, and organizational capacity.
• Ensure business objectives cascade into function-level commitments, milestones, measures, and accountable owners.
• Oversee the execution of business transformation across the entire organization.
• Analyze and propose opportunities to harmonize market-facing activities across divisions where appropriate, with an initial focus on Proof of Concepts (POC), cross-selling, sales comp structures, Rev/Sales Ops structures and product alignment.
• Work alongside divisions on internally leveraging AI tools for efficiency, effectiveness and scalability.
• Assess future acquisitions and mergers for resource and capability gaps particularly in the areas of customer support, customer success, revenue (Sales) comp territory planning coordination with marketing, sales channels, Rev Ops, and sales operations.
• Provide recommendations for areas of opportunity (structural, staffing, etc.) within Lemnis Central to better support business transformation within and across divisions.
• Conduct post-integration reviews and incorporate lessons learned into future transformation and transformation practices.
• Balance standardization with the preservation of differentiated capabilities, customer relationships, and cultural strengths within acquired organizations.
• Ensure leaders and employees understand the transformation agenda, their role in it, and the expected outcomes.
• Role entails (requires) strong collaboration with the ELT and their respective teams while ensuring learners remain at the forefront of what we do and how we do it.

Key Areas & Responsibilities

• Transformation & Organizational Restructuring: Lead needed efforts in division transformation, org restructuring, efficiencies in both processes and tangible entities like vendor management or cost savings activities with or without reductions; risk and efficiency teams.
• Sales, Marketing & Revenue Operations: Revenue (Sales) comp and territory planning coordination with marketing; territory planning, Rev Ops, Sales Operations, and Marketing.
• Customer Success & Support: Customer support, customer success, proposals, training (both customer and tutors), customer-facing interaction, and escalation and crisis management at multiple orgs.
• Market-facing/enabling Systems: Identify needs and opportunities to support areas of Salesforce, quality assurance, and data migrations.
• Capacity Planning: Identify program and project management and human capital needs.

Qualifications

• 15–20+ years of senior executive leadership experience driving enterprise strategy, organizational transformation, and operational excellence across complex, multi-entity environments.
• Transformation & Change Leadership: Proven track record of leading large-scale organizational restructuring, system transformations, operational integration, and change management in fast-paced, evolving environments.
• Integration: Deep expertise leading post-merger integration to realize operational synergies and value creation.
• Strategic Execution & Alignment: Demonstrated capability to translate high-level enterprise vision into actionable operational execution, setting priorities, sequencing initiatives, and driving accountability across divisions.
• Operational Excellence & Systems Building: Skilled at designing, scaling, and optimizing operational infrastructure, cross-functional workflows, and enterprise performance tracking systems to improve efficiency and support rapid growth.
• Executive Leadership & Board Engagement: Experience serving as a key thought partner to C-level executives and Boards of Directors, synthesizing complex trade-offs, leading cross-functional teams, and building cultures of accountability and trust.
• Education Sector & Impact Mindset: Deep commitment to organizational mission with expertise navigating education ecosystems, learning models, and aligning business transformation with impact objectives.