Case manager

Location:

Community-Based / Client Residences

Hours:

Varies – Based on Client Needs and Service Plans

Job Summary:

The Community Support Professional (CSP) plays a vital role in helping individuals achieve greater independence and quality of life by providing person-centered support services. This role focuses on assisting clients in navigating various life domains such as housing, healthcare, employment, and personal development, with the goal of integrating fully into the community.

Key Duties and Responsibilities:

• Establish and maintain professional rapport with clients, upholding strong ethical boundaries
• Support client integration into the community by connecting them with local resources for housing, healthcare, and social inclusion
• Maintain regular contact with clients as defined in their service plan
• Coordinate and assist with referrals for medical care, entitlements, transportation, education, employment, legal assistance, and more
• Assist with money management and provide support in obtaining and maintaining entitlements
• Develop, implement, and monitor person-centered care plans throughout all stages, including intake and discharge
• Enhance independent living skills through direct instruction, modeling, prompting, and hands-on assistance
• Identify barriers to clients’ goals and connect them to services that address these challenges
• Conduct regular meetings with clients to review progress, mental health stability, appointments, and discharge readiness
• Perform routine apartment or room inspections and provide assistance in maintaining cleanliness as needed
• Build and maintain collaborative relationships with families, natural supports, and external providers
• Facilitate or co-facilitate psychoeducational or skill-building groups as needed
• Attend team meetings, staff trainings, supervision, and interdisciplinary rounds
• Support clients with completing redetermination forms, SNAP applications, and other essential documents
• Complete and submit encounter notes within 24 hours of client interactions
• Submit monthly summary reports by the 21st of each month

Qualifications:

• High school diploma or GED required
• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred
• Minimum of 2 years of experience in homecare or community-based human services
• Strong communication, documentation, and organizational skills
• Ability to work independently and as part of a team
• Valid driver’s license and reliable transportation preferred