Care coordinator i

Join us at Arkansas Provider Coalition and be a part of a team dedicated to providing the highest quality of care and achieving the highest satisfaction of our members. Apply today to make a meaningful impact in the lives of your community!

Job Description:

Make a meaningful difference in the lives of Arkansans.

Location: Remote/Field-Based (Candidates must reside in Arkansas)

Department: Care Coordination

Reports To: Care Coordination Supervisor

Employment Status: Full-time

FLSA Status: Non-exempt

Our Shared Future

At Arkansas Provider Coalition (APC), we believe effective care coordination goes beyond completing paperwork. Care Coordinators serve as advocates, problem-solvers, resource navigators, and trusted partners for members and their families.

As a Care Coordinator I, you will help support the overall health, safety, and well-being of assigned members while coordinating services, navigating complex systems, advocating for individuals and families, and connecting members to the resources they need.

The ideal candidate brings experience working with individuals with intellectual and developmental disabilities (IDD), behavioral health needs, substance use disorders, Medicaid services, waiver programs, foster care, community-based services, or other complex populations.

We especially value candidates with backgrounds as Qualified Behavioral Health Providers (QBHPs), Licensed Practical Nurses (LPNs), case managers, behavioral health professionals, or professionals with experience working with Arkansas state agencies such as DHS or DCFS and Arkansas Medicaid waiver programs.

If you have experience navigating complex systems, coordinating services, advocating for individuals and families, and connecting people to the resources they need, we encourage you to apply.

You and Your Job

As a Care Coordinator I, you will be responsible for coordinating services and supporting the overall health, safety, and well-being of assigned members.

You will work with members, families, guardians, providers, state agencies, community organizations, and other members of the care team to develop and maintain person-centered service plans, identify barriers to care, coordinate services, and connect members with appropriate resources.

You will also maintain required documentation, monitor member needs and performance requirements, support compliance with applicable regulations, and effectively manage a field-based schedule while balancing member needs, appointments, documentation requirements, and regulatory deadlines.

Job Responsibilities

Person-Centered Care Coordination

• Develop, document, evaluate, monitor, and modify assigned members’ annual Person-Centered Service Plans (PCSPs) based on member preferences, needs, strengths, goals, and choices.
• Coordinate services across multiple areas, which may include behavioral health, community resources, crisis services, IDD/Waiver services, financial resources, mental health, physical health, and substance use services.
• Serve as an advocate and consistent point of contact for members and their families, guardians, providers, and other members of the member’s circle of support.
• Assess barriers to care and identify appropriate resources, services, and community support.
• Help members understand and exercise choices regarding available services and support.
• Monitor service delivery and member needs and make appropriate modifications to the PCSP when circumstances, needs, or member preferences change.

Member & Family Engagement

• Maintain regular contact with assigned members, families/guardians, providers, community resources, stakeholders, and other professionals involved in the member’s care.
• Conduct required in-person member visits, including at least quarterly visits and more frequent contact for complex cases.
• Provide telephone and virtual outreach using company-provided technology.
• Build trusting relationships with members and families while maintaining appropriate professional boundaries.
• Provide education, support, advocacy, and assistance in navigating healthcare and community systems.
• Identify barriers affecting a member’s ability to access services and work collaboratively to resolve those barriers.

Collaboration & Care Coordination

• Collaborate with healthcare providers, behavioral health professionals, waiver providers, community organizations, state agencies, families, guardians, and other members of the care team.
• Coordinate services across healthcare, behavioral health, IDD, waiver, social service, and community systems.
• Connect members with appropriate community and state resources.
• Participate in team meetings, case staffing, and other care coordination activities.
• Communicate effectively with internal and external stakeholders to promote continuity and coordination of care.
• Support members during changes in services, providers, living situations, or other circumstances that may affect their health and safety.

Documentation, Compliance & Quality

• Document care coordination activities, member contacts, assessments, referrals, and service plans in the electronic medical record (EMR) within required timeframes.
• Maintain accurate and timely records in accordance with APC policies, contractual requirements, HIPAA, and applicable state and federal regulations.
• Maintain compliance with Conflict-Free Case Management requirements and applicable Arkansas PASSE, Medicaid, Arkansas Insurance Department, and other regulatory standards.
• Monitor assigned member metrics and performance requirements.
• Protect the confidentiality, privacy, and security of member information and Protected Health Information (PHI).
• Remain current on regulatory changes, community resources, Medicaid requirements, and care coordination practices.
• Identify opportunities to improve processes and member outcomes and participate in continuous quality improvement efforts.

Technology & Field-Based Work

• Utilize a company-issued laptop, Microsoft 365 applications, smartphone, EMR, communication platforms, and other technology required to perform essential job functions.
• Maintain a secure home office environment with reliable internet service and appropriate safeguards for confidential information.
• Travel regularly to member homes, provider offices, community locations, meetings, trainings, and other assigned locations.
• Effectively manage a field-based schedule while balancing member needs, documentation requirements, appointments, and regulatory deadlines.

Your Promise to Us

To be considered for the Care Coordinator I role, you should bring real-world experience navigating healthcare, behavioral health, developmental disability, Medicaid, waiver, or social service systems.

Preferred Professional Backgrounds

Experience in one or more of the following areas is strongly valued:

• Qualified Behavioral Health Professional (QBHP)
• Licensed Practical Nurse (LPN)
• Care coordination or case management
• Behavioral health services
• Intellectual and developmental disabilities (IDD)
• Arkansas Medicaid waiver programs
• DHS or DCFS
• Child welfare or family services
• Community-based services
• Mental health or substance use services
• Healthcare or social services
• Discharge planning or transitions of care
• Community health
• Home and community-based services
• Working with individuals with complex medical, behavioral health, or social needs

Experience working directly with Arkansas Medicaid programs, state agencies, waiver services, or community-based behavioral health and developmental disability populations is highly valued.

Minimum Qualifications

The necessary knowledge, experience, skills, and abilities are typically, though not always, obtained through one of the following:

• Bachelor’s degree in social work, psychology, sociology, another social science, or a health-related field; or
• Two years of college coursework in social work, psychology, sociology, another social science, or a health-related field plus one year of experience working with individuals with developmental, intellectual, and/or behavioral health disabilities and/or substance use disorders; or
• An equivalent combination of education and relevant professional experience.

Candidates with relevant experience in care coordination, case management, behavioral health, IDD, Medicaid/waiver programs, DHS, DCFS, healthcare, or community-based services are encouraged to apply.

Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Knowledge of healthcare, behavioral health, IDD, Medicaid, waiver, and/or community-based services.
• Familiarity with Arkansas community and state resources.
• Ability to navigate complex service systems and identify appropriate resources for members.
• Strong advocacy and member-engagement skills.
• Strong written and verbal communication skills.
• Ability to establish effective working relationships with members, families, providers, state agencies, and community partners.
• Critical thinking and problem-solving skills.
• Ability to assess situations, identify barriers, and develop practical solutions.
• Strong organization and time management skills.
• Ability to manage multiple priorities while meeting documentation and regulatory deadlines.
• Ability to work independently while remaining an effective member of a collaborative team.
• Proficiency with Microsoft Word, Excel, Outlook, Microsoft 365, electronic medical records, and other business technology.
• Ability to maintain accurate electronic records while protecting confidential member information.
• Ability to adapt to changing regulations, member needs, technology, and organizational priorities.

Mandatory Expectations

Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure throughout employment.

Must have access to a properly licensed, insured, and reliable automobile for assigned business travel.

Must provide proof of current, valid automobile insurance before employment and thereafter upon request.

Must reliably travel to member homes, provider offices, community locations, and meetings as required.

Cannot be excluded or debarred under applicable state or federal law, regulation, or rule, or be ineligible or prohibited from enrollment as a Medicaid provider.

This position requires one or more pre-employment screenings, which may include:

• Criminal background investigation
• Drug and alcohol screening
• Motor vehicle report
• Child maltreatment registry check
• Adult maltreatment registry check
• Sex offender status check – all levels
• Verification of education, certifications, and licensure

Our Culture: C.A.R.E.

At APC, we believe effective care coordination begins with how we treat people.

Every employee contributes to APC’s culture of C.A.R.E. by:

• Coordinating efforts and services to meet member needs.
• Advocating for members and helping remove barriers to care.
• Relating to individuals with compassion, respect, and understanding.
• Equipping members, families, and teams with the tools and resources needed for success.

Employees are expected to demonstrate:

• Communication Skills
• Person-Centered Focus
• Interpersonal Skills/Team Building
• Taking Initiative
• Organization and Planning
• Analytical Thinking/Problem Solving

Our Commitment to You

At Arkansas Provider Coalition, your work directly impacts the lives of Arkansas Medicaid members and their families.

We offer a comprehensive benefits package that includes:

Health & Well-Being

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) and Dependent Care FSA
• Company-paid life and AD&D insurance
• Voluntary life and AD&D insurance for yourself, spouse, and dependents
• Short-term disability
• Company-paid long-term disability
• Accident insurance
• Critical illness insurance
• Cancer insurance
• Pet insurance
• Comprehensive Employee Assistance Program

Financial Well-Being

Excellent student loan repayment benefit

401(k) with company match

Time Away

12 paid holidays, including one floating holiday

Additional Time Off (ATO)

Compensation

Hiring Hourly Range: $19.80 – $24.40 per hour

The final offer will be determined based on the candidate’s level of education, relevant experience, and overall fit for the role.

Mental & Physical Demands

The following physical activities are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the functions of this job, the employee is continuously required to talk and hear; frequently required to walk, sit, reach with hands and arms, utilize a computer, and drive an automobile; and occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 25 pounds in performance of essential job functions. The position involves extended computer use, significant mental concentration, and the ability to adapt to frequent regulatory and program changes.

Working Conditions

This is a field-based position spent primarily working from a secure, quiet home office environment, with regular travel to member homes, provider offices, community locations, meetings, and other assigned locations.

Regular travel by personal automobile is an essential function of this position. The employee may be exposed to typical Arkansas outdoor weather conditions, including cold, heat, humidity, and rain, when traveling to different locations.

The employee may be required to stand and/or sit for extended periods and may encounter varying noise levels and typical office and community environments.

Equal Opportunity & Accommodation

APC adheres to all applicable federal, state, and local regulations. APC provides reasonable accommodations to qualified individuals with disabilities and/or medical conditions, sincerely held religious beliefs, and/or as otherwise required by applicable law to enable the employee to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise.

Join Our Team

Your experience can make a difference.

If you have experience in behavioral health, IDD, Medicaid, waiver programs, healthcare, case management, care coordination, DHS, DCFS, or other community-based services, we invite you to bring your knowledge and passion for serving Arkansans to APC.

Join Arkansas Provider Coalition and become part of a team dedicated to improving access to care, supporting member choice, and helping individuals and families navigate complex systems.

Apply today and make a meaningful impact in your community.

Equal Opportunity Employer

Arkansas Provider Coalition is an equal opportunity employer. Arkansas Provider Coalition does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. For further information, please review the Know Your Rights notice from the Department of Labor.