Role Title: Business Operations Expert

Role Type: Contract

Location: Remote, global

Required Skills:

• Turning Real Operations Work Into a Defined Task
• Objective Grading Criteria
• Business Operations
• Process Design and Ownership
• Operational Reporting and Data Discrepancies

Opportunity Snapshot:

• Pay: Up to $90/hour equivalent
• Time per task: ~10 hours per task
• Location: Fully remote — no geographic restrictions. Strong English required (B2 minimum, C1 preferred)
• Next step: Complete the role-specific AI interview — it’s how your expertise gets in front of the client
• Your tasks: Design realistic, multi-step business operations tasks with objective criteria for grading the output

Your domain knowledge is what matters here — no prior AI experience required.

The work is to turn real operational workflows into benchmark tasks: realistic, difficult, and gradable against objective criteria. If you’ve written an SOP, built a QA checklist, or trained a team against a standard, that’s the instinct this needs.

Scope of Work:

• Design multi-step tasks drawn from real operations work — reporting, process design, workflow management — with realistic reference files and clear instructions.
• Define objective grading criteria so two qualified reviewers would reach the same verdict on the same output.
• Build tasks that require judgment rather than lookup: ones where the right answer depends on reading the materials correctly.
• Create or source the supporting materials each task needs: spreadsheets, system exports, process documentation, operational reports.
• Flag tasks that turn out to be ambiguous or ungradable instead of submitting them anyway.
• Deliver approved tasks on schedule and at the required quality level.

Preferred Qualifications:

• 5+ years of hands-on responsibility in business operations, operations reporting, process design, or workflow management — direct ownership of the work, not supervisory-only or adjacent exposure.
• Experience creating or applying structured standards: SOPs, QA checklists, process documentation, service level definitions, or training assessments.
• Strong Excel capability and comfort reasoning across multiple documents at once.
• Strong English, written and spoken — B2 minimum, C1 preferred.
• AI or LLM evaluation experience is a plus, but not required.