Business analyst

Compensation and Benefits Package Targeted base salary: $90k - $105k per year, based on experience and qualifications, plus benefits and bonuses. Benefits include the following but are not limited to health, dental, vision, life and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS' policies). PTO is in addition to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local sick and safe leave in accordance with the provisions of any applicable state and/or local sick and safe leave laws.

Website: www.crispsharedservices.org

Location: Hybrid, Columbia, MD (Open to remote candidates)

CRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Company Description: CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.

Job Summary: The Business Analyst will be responsible for developing and delivering mission critical new software applications for the CRISP Health Information Exchange. The Business Analyst will be an excellent verbal and written communicator, will have an attention to detail, the ability to solve coordinate with a number of stakeholders, manage priorities, and the ability to identify and resolve problems. The Business Analyst plays a critical role on the software development team to ensure delivered products meet requirements.

Essential Duties and Responsibilities Include the following. Other duties may be assigned.

• Works with the Analysts and other stakeholders on requirements gathering and scoping for product Features
• Refines features so that the development team can clearly understand what is being developed
• Identifies spike opportunities for the given features
• Defines user stories for the features, including writing Acceptance Criteria for the Devs and QAs, and ensure stories meet the Definition of Ready
• Communicate any changes in requirements following Requirements Review Board (RRB) approval to appropriate stakeholders
• Ensure that the development team backlog is in priority order
• Regularly participant in Scrum process
• Facilitates Scrum meetings (Daily Scrum, Grooming, Planning, Review, and Retrospective)
• Keep track of the team’s capacity, velocity, and predictability
• Work with the team to refine and groom stories
• Plan sprints based on the team’s current capacity
• Review Test Plans for stories before closing items, ensuring all items are meeting the Definition of Done
• Attempts to remove any blockers from the team, if unable to remove blockers, and reaches out to the leadership to escalate any issues blocking the team
• Take ownership of overall success of the service
• Assist in the transition of developed services to operations teams (DevOps, App Support)
• Together with Leads and Analysts: Determine appropriate Release timelines
• Handoff Release items to Release Manager to push through deployment and validation progress
• Ensures that the teams stay on track to reach quarterly goals

Qualifications: To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to quickly understand and take ownership of business processes and product development plans
• Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
• Experience with Agile/Scrum methodology, particularly with the Product Owner role and with writing User Stories and Acceptance Criteria
• Comfortable working in fast paced environment with changing priorities
• Experience with writing and executing test cases a plus
• Take pride in delivering software that meets the client’s needs
• Knowledge of Agile incremental development methods
• Demonstrated ability to work well on a diverse team
• Experience writing requirements for REST APIs and/or SOAP web services, GRPC a plus
• Experience testing APIs via Postman or similar tool
• Experience creating wireframes or mockups through tools such as Figma or Balsamiq preferred
• Experience with Jira as management tool preferred
• Familiarity with Microsoft Azure preferred

Experience and/or Education Requirements: Bachelor's degree in IT or business field Minimum 2-3 years in a Business Analyst position or similar role with a software development team.