Position Overview

We are seeking an experienced Personal Injury Case Manager to support a California-based law firm. This is a hands-on case management role, not a general administrative assistant position. The ideal candidate will have at least 2 years of direct Case Manager experience supporting a California personal injury law firm and be comfortable managing cases from the medical and insurance coordination side through ongoing treatment.

The candidate should be highly organized, proactive, detail-oriented, and experienced in communicating with clients, medical providers, insurance companies, and other parties involved in personal injury claims.

Key Responsibilities

• Manage personal injury cases and coordinate case-related activities from intake through ongoing treatment.
• Retrieve and organize medical records and documentation.
• Open and manage insurance claims.
• Coordinate medical treatment and appointments for personal injury clients.
• Open and manage medical liens with healthcare providers.
• Follow up with medical providers regarding treatment, records, bills, and documentation.
• Handle and coordinate property damage claims.
• Communicate with clients regarding treatment, appointments, claims, and case-related updates.
• Communicate with insurance companies, medical providers, and other parties as needed.
• Maintain accurate and up-to-date case documentation and records.
• Track case progress, outstanding items, and required follow-ups.
• Ensure timely follow-up on medical treatment, records, liens, and property damage matters.
• Work independently and take ownership of assigned cases and tasks.

Ideal Candidate

The ideal candidate is an experienced Personal Injury Case Manager, not an entry-level legal VA or general administrative assistant. They should already understand the day-to-day workflow of a PI case and be able to independently manage medical treatment coordination, records, claims, liens, and property damage while maintaining consistent communication with clients and providers.

Client Tools / Systems

• Case Management: Filevine preferred
• Other tools: To be confirmed during the interview

Top 3 Daily Tasks

• Coordinate medical treatment and follow up with providers and clients.
• Open and manage medical liens and related documentation.
• Handle property damage and insurance claim matters while tracking case progress.

Required Qualifications

• Minimum 2 years of experience working specifically as a Personal Injury Case Manager.
• Minimum 2 years supporting a California-based personal injury law firm in a similar Case Manager capacity.
• Strong understanding of personal injury case management processes.
• Hands-on experience with:
• Medical records retrieval
• Opening insurance claims
• Medical treatment coordination
• Medical liens
• Property damage claims
• Strong written and verbal English communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple cases, deadlines, and follow-ups simultaneously.
• Comfortable communicating directly with clients, medical providers, and insurance companies.
• Bilingual English/Spanish preferred, but strong English-only candidates will also be considered.

Preferred Qualifications

• Experience using Filevine.
• Previous experience managing California personal injury cases.
• Experience coordinating treatment and medical providers for PI clients.
• Familiarity with medical lien processes and property damage claims.
• Experience working remotely with a U.S.-based law firm.

Commitment

Full-Time | 40 hours per week | Remote - Monday–Friday, 8:00 AM–5:00 PM PST

The hourly rate will be determined based on the candidate’s experience, background, and level of expertise.