🌍 Associate Director, Admissions

📍 Remote US | Verto Education

🔗 Learn more about us: https://vertoeducation.org

🌍 About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

✨ About the Role

Admissions

The Admissions team advances Verto's mission by guiding students and families through the process of joining Verto, from their first request for information through deposit. Admissions helps families navigate what is a life-changing decision - whether to start college with an experience rich in self-discovery, abroad. The team oversees all aspects of supporting students and families through learning about Verto and which semester and location options may be best for each student. Admissions helps students and families navigate this process with confidence.

🚀 What You’ll Be Doing

Responsibilities:

• Manage a team of up to 10 Admissions Counselors, responsible for the hiring, training, coaching, mentoring, development and performance management of the team. Promote their professional development by assigning tasks and responsibilities that foster each employee's individual growth.
• Coach and motivate the team to achieve enrollment goals reflecting year over year growth. Provide coaching around specific strategies related to communication with students and families over phone, email, SMS and zoom, as well as related to organization, prioritization and time management.
• Ensure that your team is upholding appropriate representation of the Verto brand as well as that of our university partners. Conduct QA and managerial oversight as needed to ensure the highest standards are upheld.
• Ensure a positive and healthy team culture, helping the team to avoid burn out in a high volume environment.
• Support students and families directly when management involvement is warranted, via phone, email, SMS or zoom.
• Leverage data to enhance team’s performance. Identify possible risk and upside in pacing and other insights from data, create strategies based on those insights, and successfully implement those strategies with your team.
• Execute process improvements to enhance workflows and to grow and scale Admissions operations.
• Work cross functionally with stakeholders in other departments and externally outside of Verto, often utilizing influence without authority to achieve common goals.
• Maintain Verto’s Salesforce CRM, database, and dashboards, fulfilling Verto’s value of transparency. Utilize our CRM as a tool to communicate transparently with your team about their performance. Additionally, ensure CRM records are completed accurately and completely by your team, ensuring an up to date and reliable source of truth at all times.
• Other duties as assigned.

🧠 What We’re Looking For

Must-have:

• Fluency in English.
• Ability to work remote, this is a remote position.
• Able to travel at least 2 - 3 weeks per year.
• Must be based in the US, and work on a time zone 1 hour +/- those in the continental US. (Example: GMT -8 through GMT -3).
• Previous experience in Admissions leadership, higher education or sales management in an outbound call center preferred.
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential students and their families.
• Self-motivated, self-directed, goal-oriented.
• Ability to receive and utilize feedback from leadership and team members.
• Ability to provide feedback to team members and ensure a high level of performance on your team.
• Ability to prioritize multiple competing priorities and projects at once.

Nice-to-have:

• Experience managing a sales or customer service team.
• Experience with international travel or living abroad.

🌱 Why Join Verto?

The below are for full-time Employees in the United States (benefits for international staff benefits vary by location and meet or exceed local standards)

• 🌍 Be part of a mission-driven organisation reimagining higher education.
• ✈️ Work in a globally-minded, international environment.
• 📚 Exposure to cross-functional teams (academics, operations, student life).
• 🏡 100% remote first organization.
• 🌴 Unlimited vacation + Bank Holidays.
• 🤒Uncapped sick time.
• 🩺Medical, dental, & vision insurance.
• 🛡️Fully funded Short and Long-Term Disability, and Life Insurance.
• 👶Paid Parental Leave.
• 💰401K.
• 🚀 Opportunity to grow in a fast-moving, impact-driven organisation.

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

💲Compensation

At Verto, base salary is one part of your total compensation package. Final base pay will depend on your location (aligned to Verto’s compensation regions), as well as your experience, skills, and relevant qualifications. Your recruiter/hiring manager can share the specific range for your location during the hiring process.

United States | Remote — Anticipated Base Salary Range: $65,000 - $75,000

⚖️ Right to Work

You must have the legal right to work in the United States. Verto Education is unable to sponsor visas for this role.

♿ Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

🔐 Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

🌈 Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.