Associate Director, Business Development & Marketing Operations (Remote)

Department: Business Development & Marketing

Reporting To: Senior Director, Business Development & Marketing

Compensation: $120K - $140K USD

Employment: Full-Time

Location: United States - Remote

15% travel is required for meetings throughout the year.

Who We Are:

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For over 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.wes.org.

About the Opportunity:

The Associate Director, Business Development & Marketing Operations provides strategic leadership and operational oversight for the Business Development & Marketing organization. This role is responsible for driving operational excellence across sales and marketing functions by optimizing processes, enhancing organizational effectiveness, overseeing business systems, and leading strategic initiatives that support growth and organizational priorities.

This role serves as a key advisor to senior sales and marketing leadership, creating functional alignment across sales, marketing, product, IT, production, customer service, communications and other key cross-functional teams in support of WES organizational strategies and sales and marketing revenue generating objectives. This role leads sales operations and marketing operations, as well as shepherding sales and marketing programs and projects forward in an efficient and effective manner. This includes ensuring strong execution and follow-through for key initiatives; strengthening alignment and coordination; and helping to analyze the best use of WES sales and marketing resources and capacity through a financial lens. This includes project management and strategic planning to help the team(s) stay focused, and efficiently execute and adapt, and prepare for the future. The AD will work collaboratively across internal teams and with external consultants and stakeholders, establishing deliverables, milestones, setting deadlines, adhering (or modifying, as needed) to deadlines; while advising and making clear and rational decisions.

Your Experience:

Required Skills and Experience

• Bachelor’s degree in business administration, Marketing, Operations Management, or a related field; Master's degree preferred.
• 8+ years of progressively responsible experience in sales operations, marketing operations, revenue operations, commercial operations, or a closely related field, including experience leading complex cross-functional initiatives.
• 3+ years of experience leading and developing high-performing teams.
• Demonstrated experience managing cross-functional operational initiatives and strategic projects.
• Strong knowledge of sales operations, marketing operations, business process optimization, and organizational effectiveness.
• Proven experience managing Salesforce CRM, reporting environments, and related business technologies.
• Experience with marketing automation platforms and system integrations.
• Strong project and portfolio management skills with the ability to manage multiple priorities simultaneously.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Exceptional leadership, communication, presentation, and stakeholder management skills.
• Strong understanding of data governance, reporting, and performance measurement.
• Proven ability to influence decision-making across all levels of the organization.
• Detail-oriented with a focus on operational excellence, data integrity, and continuous improvement.
• Strategic thinker with the ability to align operational activities with business objectives and drive measurable results.
• Ability to thrive in a fast-paced and evolving environment.
• Continuous learning mindset with a commitment to innovation and best practices.
• Bring a “can-do” attitude and have a willingness to stretch up and down in their role as needs evolve.
• Able to work collaboratively with people of different backgrounds, experiences, communication styles, and cultures.
• Communicate efficiently and effectively with tact and diplomacy, with intention to drive action but also with compassion and understanding.
• Build informal working relationships, quickly establish credibility in new areas of work, and mobilize people at all levels towards collaborative goals.
• Strong commitment to WES's mission and values.

What We Offer:

Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options.