Appointment setter

Job Title Appointment Setter

Company Overview

Flex Fitness is a dynamic and growing fitness company dedicated to helping people achieve their health and wellness goals. We pride ourselves on delivering exceptional member experiences through friendly, responsive support and seamless operations. Join our team and contribute to a fast-paced environment where accuracy, reliability, and discretion matter.

Role Summary

We are seeking an energetic and organized Appointment Setter to schedule qualified appointments for our fitness programs and services. You will be the first point of contact for prospects, nurture interest, and ensure leads are connected with the right team members. This role is ideal for someone who enjoys conversation, thrives in a fast-paced environment, and is committed to delivering a positive, professional experience.

Key Responsibilities

• Initiate contact with leads via phone, email, and text to schedule appointments with clarity and courtesy
• Qualify leads based on program fit, goals, and availability, and document outcomes in the CRM
• Coordinate and confirm appointment details, including date, time, location, and required materials
• Remain responsive to inbound inquiries and follow up on no-shows or rescheduled appointments
• Maintain accurate appointment calendars and reduce no-show rates through effective reminders
• Communicate program offerings, pricing, and promotions in a clear, compliant manner
• Collaborate with sales, marketing, and front-desk teams to ensure a seamless prospect experience
• Track key metrics (appointments set, show rate, conversion rate) and report trends for continuous improvement
• Identify opportunities to optimize the appointment process and relay feedback to leadership

Qualifications

• Previous experience in appointment setting, inside sales, call center, or retail role preferred
• Strong verbal and written communication skills with a friendly, professional tone
• Goal-oriented, with the ability to persevere in a high-volume environment
• Proficiency with CRM systems, scheduling software, and standard office tools
• Excellent organizational skills, time management, and attention to detail
• Ability to multi-task and manage multiple conversations and calendars simultaneously
• High school diploma or equivalent; associate or bachelor’s degree a plus

Work Environment

• Remote and/or on-site options available within a member-focused fitness setting
• Regular daytime hours with potential for occasional evenings or weekends based on coverage
• Collaborative team atmosphere that emphasizes member-centric service, data accuracy, and process improvement

Schedule and Compensation

• Competitive hourly rate with performance-based incentives
• Flexible scheduling opportunities to align with peak lead activity
• Benefits eligibility and paid time off in line with tenure and role

What We Value

• Professional, proactive communication and a positive member-facing attitude
• Strong organizational skills, reliability, and initiative
• Integrity, discretion, and respect for privacy in handling prospect information
• Team collaboration, accountability, and a proactive approach to optimizing the lead-to-appointment process

How This Role Contributes to Flex Fitness

Appointment Setters are the critical first touch in our sales funnel, shaping the initial impression and ensuring prospective members are guided toward the right programs. Your efficiency, empathy, and accuracy help convert interest into meaningful engagements and support the overall growth and reputation of Flex Fitness.