Overview

The Administrator - Financial Services Collections Support (Developmental Assignment) manages collection agency correspondence, investigations, dispute management, file accuracy, compliance, and collection invoices for all lines of business and partners closely with the third-party agencies, the internal legal team, and GRA, when appropriate. This position collaborates regularly with the internal legal team and GRA to ensure processes comply with regulatory and legal rules and for customer dispute investigations and resolutions. This position manages bankruptcies and suit authorizations, provides claim validations\proof of claims, and represents TDS in court where applicable. This position stays abreast of industry standards and requirements that impact TDS collections processes, ensures process efficiencies and improvements, and participates in PAC projects and testing when pertaining to TDS Collection processes and systems. This is currently anticipated to be a developmental assignment until January of 2027, with the potential opportunity to extend beyond this time frame, pending business need. Interested, internal team members meeting the job qualifications for this role are welcome and encouraged to apply. This job is a "headcount-neutral" position. This means that there are incumbents on the existing team that currently meet the specified job qualifications. This also means that the team may not add additional headcount at this time. Questions should be directed to the recruiter or hiring manager.

Note: During a developmental assignment, an individual’s base pay will remain the same; however, individuals will remain eligible for merit and bonus programs.

Responsibilities

• Monitors Collection Activity: Reviews daily collection referral files for accuracy. Manages cancellation and adjustment reports. Corresponds with vendor frequently for process improvements, and compliance. Manages all customer investigations and disputes through the collection agency. Processes Collection agency invoices for all lines of business. Partners with TDS legal to evaluate compliance in procedures. Partners with TDS Legal for customer investigations and disputes. Stays abreast of industry standards and requirements that impact TDS collections processes. Actively pursues process efficiencies and improvements.
• Position manages bankruptcies, suit authorizations. provides claim validations\proof of claims and represents TDS in court where applicable.
• Documentation: Manages process for obtaining necessary updates impacting Advisors documentation from other business units such as GRA, Legal, Business Sales, Product Management, and timely incorporates these changes. Manages feedback on resources and job aides to ensure continuous improvement of resources. Develops, publishes, and manages articles for Advisor communications and share point site.
• Application Development, System enhancements and Reporting: Transforms data into usable information based on business needs and requirements from leadership. Maintains documentation for requests per team standards. Assists in the development and maintenance of reporting standards, procedures, and documentation. May be involved in testing which may involve attending PAC and/or project meetings, design meetings, developing test scripts, executing the testing, and preparing communications to Advisor teams. The position may also work closely with IS, COAST, and the COPP team, updating COPPs and other system documentation, and communicating to Advisors.
• Special Projects

Qualifications

Required Qualifications

Must have Supervisor approval to apply to this developmental assignment with an anticipated end date of January 2027

Other Qualifications

• Associate’s degree or higher OR 2+ years professional work experience
• 2+ years contact center experience
• 2+ years sales or customer service experience preferred
• 2+ years’ experience in the telecommunications industry
• 2+ year experience working with TDS support systems and applications
• 1+ years’ experience as a liaison between multiple departments within a corporation to achieve results.
• Must be flexible and able to deal with diverse personalities and levels of authority
• Working knowledge of the MS Office Suite and the internal software utilized by TDS Financial Services
• Understanding of telecommunication products and services
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• Creative problem-solving skills (i.e. customer complaints, business office issues)
• Multi-tasking skills
• Desire to inspire and motivate by creating enthusiasm and commitment; ability to encourage agent(s) to achieve desired results
• Must be able to confront difficult and uncomfortable situations head-on with tact and diplomacy
• Proven ability to deliver effective and constructive feedback

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.