POSITION SUMMARY

The Accounting Support Specialist is responsible for researching, investigating, auditing, and resolving inquiries related to premium billing, payment application, and other billing-related matters. This role ensures the accurate and timely processing of premium billing, receipts, disbursements, and overall policy premium details, while maintaining a high level of customer service.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Investigate, audit, and resolve inquiries from customers, including policy status, payment remittances, return premiums/disbursements, cancellations, and reinstatements.
• Research, review and process unidentified/suspense/exception premium receipts.
• Review, audit and authorize premium disbursements timely.
• Manage sorting, prioritizing processing and recording premiums receipts received in house timely and accurately.
• Prepare correction entries for keying errors due to payment misapplication and bank errors.
• Assist in completing moderately complex calculations, auditing premium and billing account analysis.
• Assist with fulfilling internal and external audit requests.
• Create and track pending items (i.e. unidentified, suspense, exception items).
• Maintain proper documentation and filing of supporting documents.
• Perform OFAC clearance and Premium Collections follow-up and resolution.

SPECIFIC DUTIES & RESPONSIBILITIES

• Prepare moderately complex calculations, auditing of billing accounts and analysis.
• Analyze pending items (i.e. unidentified, suspense, exception items).
• Assist with ensuring that billing documents accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
• Monitor that billing processes are executed timely and accurately.
• Perform premium billing audits to validate accuracy, detect discrepancies, and support system stability and financial integrity.

EDUCATION AND EXPERIENCE

• High School Diploma required.
• Accounting course preferred.
• 1 to 3 years accounting work experience required.
• Exceptional typing and 10key by touch skills required.
• Excellent oral and written communication.
• Intermediate Excel and Word skills.