Account specialist - retail

Account Specialists collaborate with Sales to support and execute customers signage needs. Responsibilities include processing monthly and special orders, database maintenance, order accuracy/verification, proof reading, billing, invoicing and the coordination of art and graphic designs. A highly customer focused position, incumbents will work either at GSP offices and or at home providing our customers with desired results, ensuring quality in both service and in product. Incumbent performs functions with a high degree of independence.

Requirements

Duties and Responsibilities:

• Provide local GSP customer service for clients.
• Maintaining a data base of signage and pricing in order to quote and prepare orders
• Create, input and process detailed orders, ensuring timely and accurate delivery to stores
• Prepare invoices for payment
• Processing Store calls
• Monitoring print schedules for specific customers
• Working with finished goods to process customer orders
• Administrative support to Regional Manager and Account Managers as necessary
• Processing reships, reworks and order corrections

Qualifications, Skills, Abilities and Competencies:

• Highly organized, with strong attention to detail
• Ability and desire to balance hands on order entry, database management with strong customer service
• Demonstrated ability to deal courteously and professionally with a diverse customers and internal customers such as creative and production departments.
• Advanced ability to communicate verbally and in writing in English
• Knowledge and ability to proofread copy and data
• Proficiency with PC’s to include knowledge of MS Office (Outlook, Word, Excel and PowerPoint), maintaining data bases, generating information and tracking status using proprietary software
• Ability to create and place detailed orders
• Ability to build effective relationships with clients
• Ability to contribute to building a strong and positive team spirit as well as align with GSP values