Account manager ii - regional enterprise- expansion

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

As an Account Manager II, Regional Enterprise Expansion, you will grow revenue within established enterprise customer relationships across Southern California. This role is focused on expansion inside existing accounts, including new products, services, use cases, and business outcomes that help customers see what is possible with Lumen.

This is a strong fit for a proactive, creative seller who can create interest through discovery, read the room, shape executive conversations, and help customers understand the value of solutions they may not have previously considered.

Success in this role requires disciplined execution, strong forecasting, clean pipeline management, cross functional partnership, and the ability to keep moving in a transforming business environment.

Location and Schedule

This position allows work from home in California, ideally in Southern California.

The role requires regular customer facing activity in market, including customer meetings, premise visits, networking, partner engagement, and industry events.

Candidates should expect approximately 25 to 50 percent of their time to involve sales activities outside the home office, depending on customer and territory needs.

The Main Responsibilities

• Develop Regional Enterprise expansion opportunities within assigned Southern California accounts by uncovering new products, services, use cases, stakeholders, and business outcomes inside existing customer relationships.
• Lead proactive discovery conversations that create customer interest, surface business needs, navigate objections, and move discussions from limited awareness to qualified opportunity.
• Build and execute strategic account plans that strengthen customer relationships, increase executive engagement, grow revenue, and improve Lumen’s position with each customer.
• Maintain accurate forecasting, strong customer relationship management hygiene, pipeline inspection discipline, account activity documentation, and consistent follow through so leadership has clear visibility with no surprises.
• Orchestrate internal resources across Customer Success, Product, Marketing, Solutions and Technology experts, Sales Support, and Service Delivery to align Lumen capabilities to customer priorities.
• Monitor customer trends, organizational changes, risks, and expansion signals; share timely recommendations with sales leadership and adapt quickly as business priorities evolve.

What We Look For in a Candidate

Required Qualifications

• Bachelor’s degree or equivalent education and experience.
• Five to seven or more years of enterprise technology sales experience, or equivalent experience demonstrating the ability to sell complex solutions, create customer interest, and manage business conversations with multiple stakeholders.
• Experience using a solution based sales methodology in a consultative, complex, business to business sales process.
• Strong communication, writing, and presentation skills with the ability to influence customers, navigate objections, and sell through close.
• Ability to connect technology solutions to executive outcomes, customer priorities, commercial value, and measurable business impact while recognizing expansion signals inside existing accounts.
• Accountability, adaptability, curiosity, growth mindset, and disciplined execution in a fast changing environment where priorities, solutions, and customer needs continue to evolve.

Preferred Qualifications

• Experience using Salesforce.com or a similar customer relationship management platform to manage pipeline, forecasting, account activity, opportunity progression, and leadership reporting.
• Demonstrated success meeting or exceeding quota in a high accountability sales environment.
• Technology, telecom, cloud, networking, artificial intelligence, or related certifications, training, workshops, or continuous learning credentials.
• Experience growing established customer accounts where success requires account management discipline, creative selling, deal orchestration, multi threading, and a hunter mindset.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$72,368 - $96,487 in these states: CA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

What to Expect Next

Requisition #: 343489

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.