Workforce management traffic analyst (dutch speaker)

We are looking for a talented and detail-oriented Dutch-speaking Workforce Management Traffic Analyst to join our team remotely and help drive operational efficiency across our customer support organization!

This role will be responsible for workforce management within our call center operations, analyzing traffic, and ensuring optimal allocation of resources. You will play a key role in planning, analyzing, and optimizing daily workflows to meet operational needs.

Responsibilities

• Analyze daily and weekly call traffic and make operational forecasts.
• Conduct analyses to ensure effective workforce distribution, shift planning, and operational efficiency.
• Ensure alignment with established KPIs within call center operations.
• Maintain workload balance and make real-time adjustments as required by operational demands.
• Prepare reports using Excel and other analytical tools, presenting findings to management.

Requirements

• Native-level Dutch and advanced-level English proficiency
• Strong skills in working with numbers, data analysis, and proficiency in Excel.
• Minimum of 2 years of experience in workforce management or as a traffic analyst in a call center
• Problem-solving ability and strong analytical thinking skills
• Ability to work remotely with strong self-discipline and task management skills.

Preferred Qualifications

• Contact Center
• Experience with Workforce Management (WFM) systems and tools.
• Involvement in projects aimed at enhancing efficiency within call center operations.

What we offer you:

• Permanent employment contract with flexible working hours
• Attractive salary + language premium
• €1,000 Nesting Bonus (€500 each after 6 and 9 months)
• Child allowance: 8,000 TL (gross) per month per child (ages 0–6)
• Meal allowance: up to 6,670 TL/month (based on 23 working days)
• Private health insurance
• Internet allowance and technical equipment

Why Join Us?

• Opportunity to work remotely.
• Paid training starting on your first day of work
• Be part of an international team
• Professional growth and career advancement opportunities
• Dynamic and supportive work environment

Application

If you have a strong analytical background and are excited to contribute to the optimization of call center operations within an international team, we would love to hear from you!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf.  Complete the form and then email it as an attachment to  FTADAAA@conduent.com.  You may also  click here to access Conduent's ADAAA Accommodation Policy http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf.