Bilingual Healthcare Call Center Associate - Work from Home

Must be Fluent in English & Spanish & Reside in Puerto Rico.

Do you love helping people solve complex problems and deliver solutions? Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. If you love making a difference in people’s lives, this role is for you. Your punctuality and dependability are key to our clients’ success.

• Pay Rate: $13.47/hour
• Training duration: 3 Weeks in a classroom and 2 weeks Nesting
• Hours of Operation: 8:00AM – 11:00PM M-F, 8:00AM – 6:30PM Saturday
• Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation.
• Paid time off is accrued after 180 days (about 6 months) of employment.
• The training days and hours and initial shift days and hours will be provided in the interview.
• Full Benefits: Comprehensive benefit options and a great work environment that values your success.

About the Bilingual Healthcare Call Center Associate role

As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems.

A few of the questions you may receive as a healthcare call center associate are the following:

• “Can you assist me in what the status of my current refill is?