Patient & Healthcare Provider Support Associate (Remote - Mexico)

Be the primary point of contact of daily communication with patients and healthcare providers to support non-interventional clinical research studies and patient registries!

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Registry Management Associate I - (Remote - US/East Coast)

Make an impact in real-world research — from your desk.

As a Registry Management Associate I (RMA I), you’ll play a key role in supporting non-interventional studies that drive medical insight and improve patient outcomes. Working remotely, you’ll connect directly with healthcare providers and patients, manage critical study data, and ensure the accuracy and integrity of information collected in real-world and late-phase research.

This role is ideal for detail-oriented professionals who thrive on meaningful conversations, enjoy data-focused work, and want to grow their career in clinical research within a collaborative, mentoring environment.

What You’ll Do:

• Serve as the main point of contact for healthcare providers, sites, and patients — building strong relationships and ensuring an exceptional study experience.
• Coordinate and monitor non-interventional studies such as pregnancy registries and retrospective chart reviews.
• Collect, review, and manage study data through electronic case report forms (eCRFs), ensuring accuracy and adherence to protocols and regulations.
• Conduct remote interviews, data entry, and data review to support real-world evidence collection.
• Maintain essential documentation and audit readiness across all stages of the study.
• Track data trends, perform data cuts, and contribute to analysis and reporting.

Why You’ll Love This Role:

• Engaging, phone-based work: You’ll communicate directly with providers and patients — a great fit for those comfortable and confident on the phone.
• Growth-focused environment: Your manager is hands-on, supportive, and deeply invested in your development. You’ll have mentorship, visibility, and opportunities to take on more as you grow.
• Collaborative team: Join a group of professionals who support one another, share insights, and celebrate success together.
• Meaningful impact: Your work contributes directly to advancing medical knowledge through real-world research.

What You Bring:

• Bachelor’s degree in a science or healthcare field, or nursing degree (RN, CNA, LPN) or equivalent combination of education and experience.
• Strong communication, documentation, and organizational skills.
• Confidence and professionalism when engaging with patients and healthcare providers over the phone.
• Detail-oriented mindset — comfortable working with data, reviewing reports, and resolving queries accurately and on time.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and general computer systems.
• Prior experience in a CRO, pharmaceutical, or biotech environment, or a call center setting, is a huge plus.
• Experience in data management or clinical research is also a plus.

Why Join Us:

You’ll be part of a company that values curiosity, teamwork, and professional growth. Expect strong leadership support, opportunities to learn across functions, and a clear path to advance within clinical operations. Here, your contributions are seen, your input matters, and your work makes a real difference.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.