Johnson Controls·Today

Atención a clientes call center - nocturno

Apply now

Location

remote, Mexico

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Customer serviceCall center operationsTicket managementService coordinationAdministrative supportVerbal communicationWritten communicationConversational EnglishOrganizationAttention to detailProactivityAutonomyComputer literacyData entry

Job Description

Buscamos un ejecutivo de atención a clientes Call Center - Nocturno para gestionar la atención telefónica, crear y dar seguimiento a tickets de servicios de emergencias a equipos, coordinar agendas de servicio y apoyar la planificación de envíos. Este puesto maneja interacciones rutinarias con clientes sobre un producto o servicio, siguiendo guiones estándar y lineamientos establecidos, bajo supervisión.

Brindar asistencia telefónica a clientes y registrar sus solicitudes de servicio de forma clara y precisa.

Crear y dar seguimiento a tickets de emergencia, asegurando que cada caso avance hasta su resolución.

Planificar envíos y dar seguimiento a la información asociada para asegurar una ejecución oportuna.

Actualizar información en sistemas, registros y comunicaciones internas para mantener trazabilidad y visibilidad del servicio.

Atender consultas rutinarias de clientes siguiendo guiones, procedimientos y criterios establecidos por el área.

Colaborar con el equipo para dar continuidad a la atención del servicio, incluyendo apoyo en cobertura de fines de semana y horario nocturno según la programación definida.

Escalar incidencias o situaciones fuera de alcance conforme a los lineamientos establecidos.

Trabajarás con sentido de responsabilidad y seguimiento, asegurando que cada solicitud avance de principio a fin sin perder trazabilidad.

Colaborarás de forma cercana con el equipo y las áreas relacionadas para remover obstáculos, coordinar prioridades y sostener la continuidad del servicio.

Buscarás mejoras en la ejecución diaria mediante orden, atención al detalle y resolución práctica de incidencias.

¿Que buscamos?

Experiencia mínima 1 año en atención al cliente telefónico, coordinación de servicios o seguimiento administrativo.
Capacidad para gestionar llamadas telefónicas, tickets y tareas de seguimiento con precisión.
Buenas habilidades de comunicación verbal y escrita.
Inglés conversacional.
Organización, atención al detalle.
Proactividad y autonomía.
Conocimiento básico de herramientas informáticas y registro de información en sistemas.
Disponibilidad de trabajar por la noche - Horario fijo 6:00 pm a 2:00 am.

Ofrecemos:

Sueldo base.
Aguinaldo 30 días.
Vales despensa.
Fondo de ahorro.
SV y SGMM.
Trabajo remoto 100%.

Ready to join the team?

Apply now

Stop wasting hours
on applications

We find relevant roles, generate tailored resumes and cover letters, and apply automatically - you focus on interviews

Try it now

Sun
- 1:00 PM - 2:00 PM
  Senior Product Manager Interview
  Sarah Jenkins
- 2:30 PM - 3:00 PM
  Initial Interview
  Alex Chen
Mon
- 11:00 AM - 11:15 AM
  Product Manager Interview
  David G. (Hiring Manager)
- 4:15 PM - 5:15 PM
  First Round Interview
  Sophie L.
Tue
- 1:20 PM - 1:45 PM
  Introductory Interview
  Marta W.
- 2:30 PM - 3:00 PM
  Kick-off Interview
  Daria (HR)
Wed
- 1:00 PM - 1:45 PM
  Qualifying Interview
  James Miller
- 5:30 PM - 6:00 PM
  Discovery Interview
  Chris V.
Thu
- 2:30 PM - 3:00 PM
  First Interview
  Michael T.
- 4:00 PM - 5:00 PM
  Interview
  Den

Over 200,000 job seekers trust us

Diego Martínez

The AI tools here are outstanding. I found a job within a week of signing up, and the personalized job suggestions made the whole process effortless. I'm beyond impressed!

Feb 16, 2025

Brian Raine

I was skeptical, but this platform exceeded my expectations. The AI-driven resume builder helped me craft a professional resume. The auto-apply feature is a game-changer — saves so many tedious hours. I found a remote position eventually. Highly recommend Global Work AI.

Feb 16, 2025

Tomi Horvat

This site is amazing! The AI tools saved me so much time. I secured two contracts.

Feb 16, 2025

Elias Nyman

This platform is a must for anyone searching for freelance opportunities. The tools to optimize CVs and cover letters were invaluable. I've already referred a few friends because the results speak for themselves!

Feb 16, 2025

Ruben

This site has revolutionized the way I search for jobs. The AI-powered tools helped me polish my applications, and I've already signed a contract with a fast-growing tech startup as a part-time marketer.

Feb 16, 2025

Zayn

I was overwhelmed with my job search until I discovered GlobalWork. The AI CV builder helped me craft a standout resume, and I love that I can auto-apply to jobs without worrying about duplicates or scams. It feels good to know I'm only seeing verified listings.

Mar 9, 2025

Lena Kindler

My experience with Global Work AI has been fantastic. The platform tailors your resume and cover letter perfectly to each job description, making the whole application process so much easier. I even secured a job through the site and would recommend it to anyone looking.

Nov 24, 2025

Janos Kocsis

I am glad to have landed a job as an online tutor by using this Global Work platform. The CV builder was really helpful. I was also able to use the auto-apply feature, which saved me time. It is an ideal platform to look for remote jobs.

Nov 10, 2025

Andrea Martins

Global Work AI does a perfect job at collecting jobs that need people right away. The AI personalized my application for each role it applied to while passing the ATS compliance checks. I would highly recommend this service to other job seekers.

Aug 23, 2025

Frequently Asked
Questions

Everything you need to know about
finding your next role

How does Global Work AI apply to jobs without spamming?
Global Work AI only applies to roles that closely match your experience, seniority, and career goals. Each application is personalized and submitted intentionally-one role at a time-so it looks human, relevant, and never spammy.
Is Global Work AI safe for my professional reputation?
Yes. Protecting your professional reputation is built into the product. We avoid mass applications, irrelevant roles, and generic language. Every application is tailored to the role and designed to reflect how a strong candidate would apply manually.
Do I need a “perfect” resume to use Global Work AI?
No. You don’t need a perfect resume to get started. Global Work AI uses your existing resume to build a Candidate Profile, then adapts your resume for each role-highlighting what matters most.
What will my resume and cover letter look like before they’re submitted?
You stay fully in control. Before anything is submitted, you can review how your resume and cover letter are tailored for the role-clear, focused, and aligned with the job description.
Will recruiters be able to tell that I used AI to apply?
No. Applications are designed to look natural and intentional. Because each one is role-specific and personalized, they don’t resemble the generic or automated submissions that recruiters are accustomed to filtering out.
What if I’m not satisfied with Global Work AI?
We want you to feel confident trying Global Work AI. If you’re not satisfied, you can rely on our Money-Back Guarantee. Contact our support team at contact@globalwork.ai , and we’ll assist you.

Atención a clientes call center - nocturno

Required skills

Job Description

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions