Technical programme documentation and knowledge management consultant

The International Organization for Migration (IOM) is the UN Migration Agency. With 175 member states, it is committed to the principle that humane and orderly migration benefits migrants and society. Established in 1951 and now active in over 400 field locations worldwide, IOM works with partners, government and civil society to:

• Assist in meeting the operational challenges of migration and human mobility;
• Advance understanding of migration issues;
• Encourage social and economic development through migration; and
• Uphold the human dignity and well-being of migrants and mobile populations.

IOM Jamaica is dedicated to supporting communities affected by or at risk of displacement due to disasters. Working with partners and key stakeholders, IOM Jamaica is committed to providing humane and orderly assistance before, during, and after disaster events. Beyond immediate support, IOM strengthens community resilience by enhancing the adaptive capacities of national institutions and organizations to effectively prepare for and respond to displacement and climate-related risks.

In the end of 2025, Hurricane Melissa, the first Category 5 storm to directly hit Jamaica, causing catastrophic damage across several parishes such as St. Elizabeth, St. James, Hanover, Trelawny, Westmoreland and part of Manchester, resulting in widespread displacement and severe shelter loss. According to the Office of Disaster Preparedness and Emergency management (ODPEM), as of 6 November 2025, initial damage assessments indicated that over 120,000 buildings in western Jamaica had lost their roofs, directly impacting some 90,000 families. Preliminary Copernicus satellite imagery indicated over 18,000 residential structures affected across 8 communities in St. James and St. Elizabeth alone, leaving more than 76,000 without adequate housing. In other parishes, extensive destruction —including official shelters— forced many displaced families to remain in overcrowded schools, collective shelters or spontaneous sites with limited access to water, electricity, and sanitation.

To respond to the shelter needs, IOM Jamaica ‘s portfolio includes collective center repairs and shelter repairs through implementing partners with provision of light and heavy repair kits, incorporating a build back safer component. This portfolio requires technical support to oversee the overall technical compliance of the program implementation, and the necessary steps to guarantee IOM regulations and donor alignment.

This component will be conducted under the overall coordination of the Head of programme and with support and technical guidance of the Shelter Officer.

Under the overall supervision of the Head of Programmes in Kingston, Jamaica, and in close coordination with the Shelter Officer, Programme Unit, M&E Unit and other relevant stakeholders, the consultant will support the documentation, systematization and dissemination of knowledge products related to IOM Jamaica's Response to Hurricane Melissa.

The consultancy aims to capture and document key achievements, technical approaches, lessons learned and operational processes developed under the DHR programme. The consultant will produce a comprehensive technical programme document, develop internal guidance for Information, education and communication materials in hurricane response settings, and prepare technical programme factsheets suitable for web publication and external visibility purposes.

The consultancy will consolidate information from programme reports, standard operating procedures (SOPs), project documentation and other relevant resources to strengthen institutional knowledge management and support future disaster preparedness and response interventions.

RESPONSIBILITIES

Category B Consultant (deliverable-based)

Under the overall supervision of the Head of Programmes and in close coordination with relevant IOM units, the consultant shall perform the following tasks:

• Review programme reports, assessments, SOPs, technical guidance, visibility products and other available project documentation related to Hurricane Melissa IOM response.
• Consult with programme staff and relevant stakeholders to identify key programme components, achievements, approaches, challenges and lessons learned.
• Consolidate and analyse technical programme information for documentation and knowledge management purposes.
• Design and develop a technical programme document presenting the objectives, methodologies, achievements and operational components of the IOM Melissa Response.
• Ensure that all products comply with IOM branding and visibility requirements.
• Develop an Internal Guidance on Information, Education and Communication (IEC) Materials in Hurricane Response, including procedures for development, adaptation, review, approval and dissemination.
• Compile and organise existing IEC resources and develop an annex of contextualised materials for future programme use.
• Prepare an A4 leaflet that captures IOM Hurricane Melissa response achievements for wider distribution.
• Develop thematic technical programme infosheets suitable for web publication and external communication purposes.
• Liaise with relevant IOM colleagues to obtain technical inputs, comments and approvals for all deliverables.
• Incorporate feedback received during review processes and submit final versions of all products.
• Maintain proper documentation and version control of all deliverables and supporting reference materials.
• Perform any other related tasks necessary to support programme documentation, knowledge management and dissemination objectives.

QUALIFICATIONS

1. Education, Experience and/or skills required

The consultant is expected to possess strong technical writing, programme documentation and knowledge management skills, with demonstrated experience in developing guidance notes, technical publications and communication products within humanitarian or development contexts.

• Bachelor's degree in International Development, Architecture, Communications or a related field from an accredited institution.
• Minimum five years of relevant professional experience in technical writing, programme documentation, knowledge management, information management, communications or humanitarian operations and programming.
• Demonstrated experience developing technical publications, guidance documents, reports and communication materials.
• Experience documenting disaster response, shelter, recovery, resilience or humanitarian programmes is highly desirable.
• Strong analytical skills and ability to synthesize complex technical information into accessible products for different audiences.
• Experience working with international organizations, UN agencies, NGOs or government institutions.
• Knowledge of humanitarian principles, disaster management and recovery programming is an asset.
• Demonstrated graphic design and publication layout experience. Candidates should submit links to portfolios to similar works.
• Excellent written and spoken English.
• Proficiency in Microsoft Office applications and document design software including creative cloud package (in design).

Values

All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies

Behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies