System support specialist, hoa-1

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

• providing the best services for homebuyers
• led by advantaged underwriting in insurance
• to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Homeowners of America (HOAIC) System Support Specialist. In this role, you will support the accuracy, compliance, and functionality of Homeowners of America’s policy administration systems, working across licensing, testing, and end-user support functions. You will partner closely with cross-departmental stakeholders to identify system issues, communicate compliance updates, and ensure a seamless experience for internal teams and end users alike. This position plays a key part in Homeowners of America’s broader mission to deliver reliable, well-supported insurance technology, acting as a critical link between technical systems and the people who rely on them daily. If you thrive on precision, enjoy solving problems, and want to make a meaningful impact on the systems that support our business, we’d love to have you on the team.

What You Will Do As A System Support Specialist

• Perform testing across multiple environments, including development, cycle, staging, and production.
• Identify, document, and communicate system errors, compliance updates, and upcoming changes to stakeholders across departments.
• Balance and manage workload across multiple policy administration systems while meeting deadlines.
• Collaborate with internal teams to ensure system changes align with business and user needs.
• Provide end-user technical support through issue resolution, workflow guidance, and system assistance.

What You Will Bring As A System Support Specialist

• High school diploma or GED required; Bachelor’s degree preferred.
• 5+ years of related experience or an equivalent combination of education and hands-on support experience.
• Demonstrated accuracy, thoroughness, organization, and attention to detail.
• Strong ethics, integrity, and accountability.
• Proven team player with a positive, collaborative attitude.
• Self-motivated individual with a strong desire to learn, grow, and contribute to team success.
• Strong background in customer experience and technical system support, with the ability to confidently troubleshoot issues, explain workflows, and guide end users through processes via Microsoft Teams calls, screen sharing, and written communication.
• Good written communication skills, with strong grammar and the ability to compose clear, professional emails and documentation, with attention to clarity, accuracy, and consistency.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills, with the ability to gather, evaluate, and document information effectively.
• Ability to manage confidential information with discretion and professionalism.
• Strong organizational and time-management skills, with the ability to adapt and thrive in a fast-paced environment.
• Effective verbal communication skills and a customer-focused mindset when supporting internal and external users.
• Experience using ticketing or case management systems such as Salesforce, Jira, or similar tools is a plus.
• Basic understanding of insurance terminology, system workflows, XML/text files, APIs, or rating concepts is helpful but not required.
• Proven experience working with US based business teams.
• Excellent written and communication skills in English language.

This role requires full and ongoing overlap with Porch’s U.S. EST business hours (7:30 PM IST – 3:30 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.

What You Will Get As A Porch Group Team Member

Pay Range*: 1,068,800 - 1,496,300 INR annually

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being. Our benefits include medical insurance, accident insurance and retiral benefits. Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.