JOB TITLE:

Account & Applications Manager – Industrial Wastewater Treatment

DEPARTMENT: Cesco Solutions, a Tidal Vision Company

REPORTS TO: VP of European Expansion

STATUS: Full time, non-exempt

LOCATION: Home-based in the United Kingdom (regular travel required)

TRAVEL: 50%

SALARY RANGE: £75,000 per annum

ADDITIONAL COMPENSATION: Commission programme based on gross-margin performance, including retained-account growth and new business

BENEFITS: Private medical insurance. Workplace pension with employer contributions of up to 6%; life insurance; Professional-development and tuition support; 25 days of annual leave plus applicable UK bank or public holidays; company car or car allowance and reimbursement of approved business travel expenses

About Tidal Vision:

We believe that sustainability should not require customers to compromise on price, convenience, or performance. Our mission is to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace. We value innovation and take pride in challenging the status-quo; we choose to view obstacles as opportunities. We value new ideas and encourage the team to apply creativity and invent new solutions to meet challenging demands. We foster open, direct communication, and a collaborative working environment through our unique approach to work culture. We value our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development.

About Cesco Solutions:

Cesco Solutions is an industrial water treatment and sanitation chemical provider specialising in high-organics wastewater from food processing and related industries. As part of Tidal Vision, Cesco leverages chitosan-based chemistry as a sustainable alternative to traditional metal-based coagulants to improve clarification, reduce sludge, and enhance treatment efficiency. By combining advanced chemistry, application expertise, and operational support, Cesco helps facilities optimise wastewater performance, lower chemical consumption, and maintain regulatory compliance while advancing more sustainable treatment practices.

About Tidal Vision’s Unique Work Culture:

Tidal Vision strives to build and invest in the highest performing and most innovative team. We put our people and customers above process, avoid company-wide rules as much as possible, and have the courage to take unusual approaches to advance our mission. With this approach, we believe we can create a more flexible, fun, stimulating, creative, collaborative, and innovative organisation. Our commitment to developing, practicing and promoting direct and open communication, responsibility and freedom, and leading with and seeking context is a responsibility for every role at Tidal Vision.

Job Summary:

We are seeking an experienced wastewater application specialist who can build trusted relationships with customer teams, understand treatment-plant performance in detail, and provide the regular technical service required to keep chemical and equipment programmes operating safely, reliably and effectively. The successful candidate will take primary responsibility for customer satisfaction, account retention and continuous improvement across an assigned UK territory. The role combines scheduled account service, wastewater applications support, process troubleshooting, operator training and commercial account development. Sales remains an important element: the postholder will identify opportunities to expand successful programmes within existing accounts and will support the development of selected new customers where Cesco’s chemistry and service model can deliver measurable value. The position is home-based and requires regular travel to customer sites, including overnight stays. The successful candidate will work closely with Cesco and Tidal Vision colleagues to coordinate technical, laboratory, equipment and commercial support and to ensure consistent follow-through on customer commitments.

Essential Job Functions (Account Service, Applications & Sales):

• Own the day-to-day relationship with assigned customer accounts and act as the principal point of contact for treatment performance, service requirements and continuous-improvement activity.
• Plan and complete regular on-site and virtual account-service reviews, ensuring agreed actions are documented, assigned and followed through to completion.
• Work closely with plant operators, engineering teams, environmental personnel, procurement stakeholders and site leadership to understand operational priorities, compliance risks and business needs.
• Assess industrial wastewater systems, operating data and discharge performance to identify root causes of poor treatment, process constraints and opportunities for improvement.
• Conduct or supervise jar testing, sampling, dose optimisation, chemical trials and treatment-performance reviews, and translate the results into practical written recommendations.
• Optimise coagulation, flocculation, clarification and solids-separation programmes to improve reliability, effluent quality, chemical efficiency, sludge generation and total treatment cost.
• Provide responsive on-site and remote technical support, resolving treatment, dosing and application problems and escalating specialist issues when required.
• Ensure customer satisfaction by providing comprehensive training on Cesco products, safe chemical handling, correct dosing, routine monitoring and operational troubleshooting.
• Inspect chemical storage, make-down, feed, pumping, control and application equipment; provide first-line troubleshooting and coordinate repairs, maintenance or specialist support as required.
• Establish service plans and agreed performance measures for key accounts, monitor results over time and communicate emerging risks before they affect compliance or customer operations.
• Prepare clear service reports, trial reports and account recommendations that explain findings, required actions and the operational and financial value delivered by the programme.
• Protect account retention through dependable service, technically credible advice, prompt communication and consistent delivery against customer commitments.
• Identify opportunities to extend or improve Cesco programmes within existing accounts, including additional treatment points, equipment, complementary chemistry and service support.
• Develop and execute account plans that combine customer-service objectives, retention priorities and realistic sales-growth opportunities.
• Support selected new-business opportunities through technical discovery, site surveys, water testing, trials, proposals and the transition from successful trial to a stable serviced account.
• Build relationships with key stakeholders, including plant and facility executives, to support long-term partnerships and appropriate commercial development.
• Actively promote and support Cesco and Tidal Vision innovations within assigned accounts where they address a verified customer need and strengthen the overall treatment programme.
• Maintain accurate CRM records, account plans, service activity, forecasts, opportunities and gross-margin information.
• Work collaboratively with operations, laboratory, technical, equipment and commercial colleagues, communicating customer context, priorities, risks and support requirements clearly.
• Be willing to travel regularly throughout the assigned UK territory, normally around 50% of working time and potentially more during trials, start-ups or periods of intensive account support.

Essential Qualifications:

• 10+ years of experience in industrial wastewater treatment, with substantial hands-on responsibility for customer applications, process diagnosis and treatment optimisation.
• Practical technical knowledge of wastewater-treatment plants, preferably involving high-organics effluent from food and beverage processing or a closely related industrial sector.
• Demonstrable experience managing customer accounts or providing ongoing field technical service in water treatment, process chemicals or a related industry.
• Experience of coagulation, flocculation, clarification and solids separation, including DAF or comparable primary-treatment processes.
• Experience conducting or supervising jar tests, chemical trials, sampling, dose optimisation and treatment-performance reviews.
• Experience working with chemical storage, dosing pumps, controls and application equipment, including first-line troubleshooting.
• Ability to interpret operational and laboratory data and produce clear, practical written recommendations.
• A record of building strong customer relationships, maintaining account satisfaction and identifying appropriate opportunities for account growth.
• Working knowledge of UK trade-effluent consents, discharge compliance, COSHH requirements and safe chemical-handling practices, or the ability to develop this knowledge rapidly.
• A full UK driving licence, the right to work in the UK and willingness to travel regularly, including overnight stays.

Preferred Qualifications:

• 5-10 years of experience in industrial water-treatment chemicals, wastewater applications, technical account management or a combination of these areas.
• Direct experience supporting food, beverage, seafood, meat, poultry, dairy, brewing, distilling, rendering or other high-COD industrial wastewater accounts.
• Experience with chitosan, biopolymers, metal-salt coagulants, organic coagulants, polymers or related treatment chemistries.
• A demonstrable record of retaining and growing technically complex customer accounts and converting successful applications into long-term commercial programmes.
• Experience introducing new chemistry or treatment approaches into operating industrial sites through structured trials and close customer support.
• Bachelor’s degree, HNC, HND or equivalent professional experience in chemistry, biology, environmental science, chemical engineering, water treatment or a related field.
• Strong competence in Microsoft Excel, Word and PowerPoint and experience using customer-relationship-management systems.

Working Conditions and Physical Requirements:

Travel is expected to account for approximately 50% of working time and may increase during trials, start-ups or periods of intensive customer support. The role involves working in operational industrial environments, walking around treatment plants, using stairs and access platforms and wearing appropriate personal protective equipment. While performing the duties of this job, the employee will regularly use hands and fingers to handle testing equipment, tools, controls and samples and may occasionally be required to lift or move equipment or materials of a reasonable weight. Reasonable adjustments will be considered to enable disabled applicants and employees to perform the essential functions of the role.

Licensing & Special Requirements

Any offer will be conditional on satisfactory references and verification of the applicant’s right to work in the UK. A valid UK driving licence is required by the time of appointment. Where a personal vehicle is used for business travel, appropriate business-use insurance will be required. Employment may be subject to proportionate background, qualification and driving-record checks relevant to the role.

Tidal Vision and Cesco Solutions provide equal employment opportunities to all employees and applicants and prohibit unlawful discrimination or harassment on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable UK law. We welcome requests for reasonable adjustments at any stage of the recruitment process. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, redundancy, recall, transfer, leave, compensation and training.

The statements contained herein reflect the general details necessary to describe the principal functions of this role, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. The employee may perform other reasonable duties consistent with the nature and seniority of the role, including work in other functional areas to cover absences, respond to peak workloads or otherwise balance business requirements. This job description does not itself establish a contract of employment. The applicable terms and conditions will be set out in the employee’s written employment contract and may be amended in accordance with that contract and applicable law.