TECDATA ENGINEERING·21 hours ago

Ingeniero de soporte y operación – plataforma ia

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Location

remote, Spain

Commitment

Full Time

Level

Middle (2-4 years)

Required skills

Cloud Platform SupportAI Platform SupportN2/N3 Technical SupportRoot Cause AnalysisIncident ManagementIncident ResolutionService ContinuityService RecoveryPlatform MonitoringCloud OperationsProblem ManagementITILTechnical DocumentationOperational ProceduresContinuous Improvement

Job Description

Buscamos incorporar un/a Ingeniero/a de Soporte y Operación de Plataforma IA para participar en un proyecto de larga duración, orientado al soporte, operación y continuidad de plataformas Cloud e Inteligencia Artificial.

📍 Ubicación: Remoto

🏠 Modalidad: 100% remoto

💼 Experiencia: Senior

⏱️ Duración: 2 años

📅 Dedicación: 800 horas fijas + 400 horas variables/año

🔢 Total: 1.600 horas fijas + 800 horas variables

MISIÓN

Garantizar el correcto funcionamiento y continuidad operativa de una plataforma tecnológica orientada a IA, proporcionando soporte N2/N3, análisis de incidencias y resolución de problemas en entornos Cloud/IA.

El perfil participará en la identificación de causas raíz, recuperación de servicios y mejora continua de la operación.

RESPONSABILIDADES

Proporcionar soporte técnico N2/N3 sobre plataformas Cloud y/o IA.
Monitorizar el estado y disponibilidad de las plataformas.
Analizar y resolver incidencias técnicas.
Realizar análisis de RCA (Root Cause Analysis) para identificar causas raíz.
Gestionar incidencias de principio a fin, desde la identificación hasta su resolución.
Participar en la recuperación y restauración de servicios.
Analizar problemas recurrentes y proponer medidas preventivas.
Coordinarse con equipos de infraestructura, Cloud, desarrollo y otros equipos técnicos.
Realizar seguimiento de incidencias y problemas.
Contribuir a la mejora continua de los procedimientos de soporte y operación.
Aplicar buenas prácticas de gestión de servicios basadas en ITIL.
Participar en la documentación técnica y procedimientos operativos.
Dar soporte a la continuidad y estabilidad de la plataforma.

REQUISITOS IMPRESCINDIBLES

4+ años de experiencia en soporte y/o operación TIC.
2+ años de experiencia en soporte N2/N3 de:

☁️ Plataformas Cloud
🤖 Plataformas de Inteligencia Artificial

Experiencia demostrable en:

RCA / Root Cause Analysis
Gestión y resolución de incidencias
Soporte de plataformas tecnológicas
Operación y continuidad de servicios
Capacidad para trabajar en entornos técnicos complejos.
Experiencia aplicando procedimientos de operación y gestión de servicios.

CERTIFICACIÓN OBLIGATORIA

ITIL Foundation o superior.

IMPORTANTE

La certificación ITIL Foundation o superior es requisito imprescindible.

Ready to join the team?

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Ingeniero de soporte y operación – plataforma ia

Required skills

Job Description

MISIÓN

RESPONSABILIDADES

REQUISITOS IMPRESCINDIBLES

CERTIFICACIÓN OBLIGATORIA

IMPORTANTE

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
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Frequently Asked
Questions