Mental Health Specialist – Canadian Disability & Group Life

The opportunity

We’re looking for a Mental Health Specialist, to join a team of multi-disciplinary mental health professionals, who play a key role in the success of our mental health disability management strategy.

Overview

The Mental Health Specialist collaborates with Disability Claims teams to support effectiveness of mental health case management. The role has far-reaching goals that include optimizing claims management practices, enhancing mental health knowledge, strengthening case manager skillset, ensuring appropriate risk management and improving overall disability outcomes related to mental health disability claims. The Mental Health Specialist contributes to the improvement of Plan Member mental health and Plan Sponsor organizational resilience.

Responsibilities:

• Review mental health disability claims and document reviews in the case management system
• Recommend mental health community resources to impact mental health recovery for Plan Members
• Support case managers in managing mental health disability claims
• Provide one-on-one coaching to case managers about mental health disability claims
• Be the go-to person for our internal Disability Claims teams regarding mental health topics
• Develop and deliver training sessions to internal teams on mental health topics and updated mental health case management requirements
• Support any ongoing strategy development on managing mental health disability claims
• Be involved in thought leadership and meet with Plan Sponsors
• Communicate with treatment providers, as needed
• Participate in working groups to develop strategic initiatives
• Develop and drive implementation of innovations in mental health case management in collaboration with internal teams
• Remain up to date regarding knowledge about mental health, disability management and insurance practices

Required Qualifications:

• Master’s degree in health sciences (or equivalent)
• Work experience in the clinical field of Mental Health
• Ability to coach and influence
• Passion working as part of a team
• Superior collaboration skills
• Strength in thinking autonomously, focusing on complex tasks and creative problem-solving
• Analytical skills
• Ability to re-prioritize, work under pressure and manage time effectively
• Strong presentation skills and experience
• Excellent verbal and written communication skills
• Solid working knowledge of PC applications

Preferred Qualifications:

• Experience working in disability management or disability case management
• Demonstrated experience training others
• Background in generating and implementing innovative solutions
• Experience in trend analysis and gap identification
• Ability to develop presentations and training materials
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.