Introduction

Are you a hands-on operations leader who thrives on running a tight, high-performing team while keeping customers genuinely satisfied? This role puts you in charge of a busy Visa Application Unit in Harare, where your leadership, process discipline and people skills will directly shape service quality, team development and business results. This is a role for someone who enjoys ownership. You will not just oversee a unit, you will build it: coaching staff, sharpening processes, protecting service standards, and growing a successor to one day take your seat. If you like clear accountability, measurable targets and the satisfaction of a well-run operation, this could be an excellent next step.

Duties & Responsibilities

• Taking full responsibility for the efficiency, productivity and profitability of the Visa Application Unit
• Building and maintaining strong working relationships with Consulate officials and other key stakeholders
• Ensuring the unit complies with all Service Level Agreements, SOPs and ISO-aligned quality standards
• Mentoring and developing your team, including regular coaching, training and process certifications
• Driving process improvements and encouraging staff to contribute ideas that boost quality and efficiency
• Managing expense budgets and allocated resources responsibly
• Overseeing physical and data security at the Application Centre in line with corporate security policy
• Growing Value Added Services revenue and tracking performance against targets
• Forecasting manpower needs ahead of seasonal peaks and managing staff wellbeing during high-pressure periods
• Liaising with Administration, HR and Finance to keep the unit running smoothly
• Acting as a point of counsel between your Deputy Manager and frontline officers

Desired Experience & Qualification

These are non-negotiable. If you do not meet every one of them, please do not apply, your application will not be considered. You must have a completed graduate degree or global equivalent qualification. This is essential, do not apply without it. You must have 5 to 9 years of relevant experience, ideally within the Travel and Tourism or broader Service industry. You must have proven experience managing teams and overseeing operational processes. You must be proficient in MS Office with a good typing speed. You must be fluent in reading, writing and speaking both English and the local language.

Advantageous (Not Required)

• A postgraduate qualification or global equivalent
• Proficiency in an additional international language
• Prior experience dealing with Diplomatic Missions or Foreign Nationals

Package & Remuneration

A gross monthly salary of Z$ 1,200 p.m. Interested?