Role Mandate

About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With more than 170,000 associates worldwide, we partner with over 750 leading and digital-first brands to deliver exceptional customer experiences. Through a combination of human expertise, operational excellence, and innovative technology, Foundever creates meaningful customer interactions that drive business performance.

The Team Manager - FP&A (IC) is responsible for delivering financial planning, forecasting, reporting and analytical support to operational and business leadership within the BPO/contact centre environment. Acting as a strategic finance partner, the role provides financial insights and performance analysis that support operational decision-making, profitability, client performance and business growth.

Key Accountabilities

• Lead financial planning and analysis activities across assigned business units, accounts, or operational portfolios.
• Prepare and manage budgeting, forecasting, and long-range financial planning processes.
• Deliver accurate and timely financial reporting, variance analysis, and operational performance insights.
• Partner with Operations, Workforce Management, Recruitment, HR, and Client Services teams to support business performance and financial decision-making.
• Analyze revenue, costs, productivity, margins, headcount, utilization, and operational KPIs to identify risks and opportunities.
• Develop financial models and scenario analysis to support strategic planning, client profitability, and operational efficiency initiatives.
• Provide monthly financial commentary and performance presentations to leadership stakeholders.
• Monitor financial performance against budgets, forecasts, and contractual targets.
• Support pricing analysis, business cases, and financial evaluations for new business opportunities and operational changes.
• Identify trends, cost drivers, and operational improvement opportunities through detailed financial analysis.
• Ensure data accuracy and integrity across financial reporting and planning activities.
• Collaborate with Finance and operational leadership teams during month-end and quarterly business review processes.
• Support automation and continuous improvement initiatives related to financial reporting, dashboards, and analytics.
• Ensure compliance with company financial controls, governance standards, and reporting requirements.

Required Experience and Qualifications

• Degree in Finance, Accounting, Economics, Business Management, or related field required.
• CIMA, ACCA, CA(SA), or related professional qualification advantageous.
• Minimum 4–6 years’ experience in Financial Planning & Analysis, Commercial Finance, Management Accounting, or Financial Analyst roles.
• Experience within a BPO, contact centre, outsourcing, or operational services environment preferred.
• Strong understanding of operational and financial drivers within customer experience environments.
• Advanced financial modelling, forecasting, and analytical skills.
• Strong experience with budgeting, variance analysis, profitability analysis, and performance reporting.
• Advanced Microsoft Excel skills mandatory.
• Experience with financial systems, BI tools, Power BI, Hyperion, SAP, Oracle, or similar platforms advantageous.
• Strong commercial awareness and ability to translate financial data into business insights.
• Excellent communication and stakeholder management skills.
• High attention to detail with strong organizational and problem-solving capability.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Additional Requirements

• Advanced English communication skills – mandatory.
• Availability to work on-site in Cape Town as required.
• Flexibility to support operational and client business requirements where necessary.

Leadership Profile

• Commercially minded finance professional with strong analytical and strategic thinking capability.
• Confident stakeholder partner capable of influencing operational and business decisions through data-driven insights.
• Detail-oriented and highly organized with a proactive and solutions-focused approach.
• Strong business acumen with the ability to balance financial governance and operational realities.
• Resilient and adaptable within dynamic, fast-paced operational environments.
• Continuous improvement mindset with a focus on reporting efficiency, automation, and financial optimization.

Work Environment

The role operates within a fast-paced, highly commercial 24/7 BPO environment supporting UK and US time zones. It requires executive flexibility, regular presence across delivery locations, and availability during critical client, performance, launch and escalation periods.

Key Points

• Salary: Market Related
• Benefits: Medical Aid and Pension
• Location: Victoria & Alfred Waterfront, Cape Town
• Contracted Hours: 40 hours per week
• Working Hours: Core business hours
• Contract Duration: Permanent