Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide cost efficient and effective building maintenance whilst providing a customer centric service to the department and the organisation to ensure that the building operate effectively.

Responsibilities

• Effectively delivering a building maintenance service in an efficient manner and ensuring that a safe and healthy workplace is provided
• Develop, maintain and improve internal and external stakeholder relationships and ensure service level agreements are maintained, and queries are resolved as per SLA.
• Ensure that all systems (air-conditioning, water pumps, generator, sprinkler valves, lifts, fire hoses, electrical rooms, external lights, plumbing) are operational and maintained as required
• Ensure that general maintenance re furniture, lights, carpets, blinds, etc. are attended to as per customer SLA.
• Timeously inform supervisor re workshop stock levels
• Assist with evacuation procedures and to ensure that signage comply with regulations
• Ensure that meeting rooms are prepared as required
• Resolve logged calls timeously and ensure that calls are closed.

Continuous improvement to ensure effective service

• Adhere to agreed processes in order to deliver targeted operational results.
• Continuously strive to enhance and improve the Facilities & Corporate Procurement processes.
• Represent and market this process internally to peers and clients.
• Identify and report on Facilities & Corporate Procurement process issues

Service delivery to ensure customer satisfaction

• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to your line leader.
• Proactively suggest improvements in customer service and relations where applicable.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.

Quality people practice

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the Facilities & Corporate Procurement team to deliver required service levels.
• Actively participate in the Facilities & Corporate Procurement team to ensure functional balanced scorecard objectives are achieved.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.

Minimum Requirements:

• Knowledge of reception services.
• Artisan qualifications an advantage
• Grade 12
• 2 years’ experience in building maintenance.

The Recruitment Process:

• TA Interview: This will be a discussion with our Senior Talent Acquisition Specialist to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.
• Panel Interview: This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Senior Team.
• Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider, as well as Internal Verification.
• Final Feedback.

All About OMI:

https://www.oldmutual.co.za/about/old-mutual-insure/

Please note that, unfortunately, we cannot accept any applications after the closing date