Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble

Job Description

Join Our Dynamic Team as a Account Management Team Leader! 🌟

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

What will you be doing?

The Account Management Team Leader is accountable for leading, coaching and developing an initial team of three desk-based Account Managers servicing UK customers, while personally managing a focused portfolio of approximately 5-10 customers.

This is a player-coach role. The Team Leader sets the standard through their own customer and commercial activity, while creating the operating rhythm, quality control and day-to-day support that enables the team to deliver strong retention, account growth, forecasting and customer outcomes.

The role acts as the first-line escalation point for the team, validates account plans and forecasts, supports opportunity progression and ensures Salesforce remains the single source of truth. The leadership span may evolve as the Kosovo team grows.

Key responsibilities

• Team leadership and coaching
• Team commercial performance
• Customer portfolio ownership
• Governance, risk and escalation
• Forecasting and Salesforce leadership
• Cross-functional leadership

Qualifications

Essential experience

• Strong B2B account management experience with evidence of retention, account growth and structured planning.
• Practical experience creating and executing account plans.
• Evidence of retaining existing customers and developing cross-sell or upsell opportunities.
• Experience managing customer relationships remotely across phone, video and email.
• Strong CRM and pipeline-management discipline, ideally using Salesforce or a comparable platform.
• Experience coaching, mentoring or informally leading colleagues, with readiness for first-line people leadership.
• Experience communicating professionally with UK or international business customers.

Preferred experience

• Technology, telecommunications, managed services, cloud, IT support, cyber security or software services.
• Recurring-revenue or contract-based customer portfolios.
• Working with Product Specialists, solution teams or other cross-functional sales resources.
• Commercial renewal, retention or win-back activity.

Additional Information

Why work for Babble?

• Annual Leave: 20 days’ paid holiday
• Public Holidays: 12 paid bank holidays
• Pension: Statutory pension provision
• Sick Leave: 20 days’ statutory sick pay
• Working Pattern: 10‑day fortnight
• Work Environment: Full‑time, office‑based role
• Parental Leave: Statutory maternity and paternity leave

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider

Contract Type: Permanent