Contact centre service & sales representative, outbound (telesales)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Personal Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Personal Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high caliber professional to join our team as a Contact Centre Service & Sales Representative - Outbound (Telesales).

Principal Accountabilities

Impact on the Business

• Conduct outbound telemarketing calls with the objective of selling suitable financial products.
• Achieve daily KPIs (e.g., talk-time, submissions) and meet or exceed monthly performance expectations (PE).
• Identify and maximize sales opportunities through effective customer engagement and needs-based selling.
• Offer value added products and services based on customer needs analysis and ensure customer understanding of those products.

Customers / Stakeholders

• Deliver what is promised in line with customer expectations.
• Provide excellent customer service.
• Owns and resolve issues and understand how and when to escalate.

Leadership & Teamwork

• Act as a role model for our Group values.
• Value diversity amongst team.
• Act as a mentor to assist new joiners as required.

Operational Effectiveness & Control

• Adhere to call scripts, sales guidelines, and process requirements to ensure compliance.
• Remain compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
• Knowledge of Group compliance, Operational Risk and SOX (Sarbanes-Oxley Requirements) for iWPB Centres.
• Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres.

Qualifications:

• Bachelor's Degree in any major.
• Fluent in Vietnamese. Having good English capability will have an added advantage.
• Proven ability to work under pressure and meet sales KPIs in a fast-paced environment.
• Sales-oriented, flexible, customer centric and able to thrive in a team environment seeking feedback and open to development.
• Strong interpersonal, communication, sales skills with the ability to engage with customer effectively.
• Strong competency in Microsoft Office.
• Display patience and empathy in handling customer’s request.

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

https://www.about.hsbc.com.vn/vi-vn