Job Title: Workplace Experience Ambassador

Job Description

The Workplace Experience Ambassador is responsible for delivering exceptional client experiences through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines a passion for service, excellent people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Ambassador increases the level of engagement and partnership between service partners and clients to provide superior service delivery while enhancing personal and professional skills.

Responsibilities

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services.
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics.
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image.
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered.
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives.
• Assist with client events and serve as training center concierge for internal and external events as needed.
• Ensure facilities have what they need and that visitors are logged and janitorial areas are cleaned at certain times.
• Oversee meeting and event processes, ensuring a seamless experience for all participants.

Essential Skills

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).
• Strong prioritization and time management skills with the ability to work independently.

Additional Skills & Qualifications

• Bachelor's degree or equivalent experience.
• Highly collaborative approach with strong interpersonal skills and a track record of excellent customer service.
• Ability to work with diverse teams and lead by example with a respectful, cooperative, and accountable approach.
• Excellent organizational skills and process management capabilities.
• Ability to adapt to new devices, technology, and applications.
• Experience building meaningful, lasting relationships in professional environments.
• Experience in continuous improvement and innovation initiatives.

Work Environment

The role requires working onsite five days a week in a building with four floors, including storage, lab, and office spaces. The environment is fast-paced, requiring a go-getter mentality and tech-savvy individuals. Dress code is business casual, and the work involves both hospitality-focused and administrative tasks.

Job Type & Location

This is a Contract position based out of Apex, NC.

Pay and Benefits

The pay range for this position is $28.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Apex, NC.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.