Woodward Copper Programs & Operations Manager

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Summary

The Programs & Operations Manager is responsible for the planning, leadership, and operational delivery of Woodward Copper programs, facilities, and assigned teams. This position oversees the Woodward Barn and Woodward Summer Camp experience, including programming, staffing, training, safety, facilities, Camp orientation, medical operations, transportation, and the Visiting Pro program.

Essential Duties and Responsibilities

• Oversee the planning, development, execution, and continuous improvement of Woodward Copper programs and operational experiences.
• Lead daily and seasonal operations of the Woodward Barn and Woodward Summer Camp, including staffing, schedules, guest flow, activities, transportation, camper movement, housing support, and contingency planning.
• Develop and maintain coaching, counselor, activity, and sport-progression standards consistent with Woodward methods, brand expectations, and appropriate risk controls.
• Lead Camp orientation and year-round operational training, ensuring employees are prepared to perform assigned responsibilities safely and consistently.
• Oversee the operational delivery of the Camp medical program, including staffing, scheduling, readiness, documentation expectations, and coordination with qualified medical providers and Risk/Safety.
• Implement applicable safety, risk-management, regulatory, and company standards within assigned operations; maintain emergency plans and ensure incidents and corrective actions are appropriately reviewed and addressed.
• Oversee the Visiting Pro program, including athlete coordination, schedules, travel and lodging logistics, camper experiences, operational support, and coordination with Marketing within approved plans and budgets.
• Develop staffing models and labor plans for assigned teams; lead recruitment, hiring, onboarding, training, scheduling, performance management, recognition, corrective action, and retention.
• Lead and develop assigned supervisors and seasonal leaders, establishing clear expectations, accountability, communication, and decision-making responsibilities.
• Manage labor and assigned operating expenses within approved budgets; monitor performance, explain variances, and adjust staffing or operating plans as needed.
• Ensure the operational readiness, safety, cleanliness, presentation, and functionality of the Barn and assigned Camp environments, equipment, vehicles, and supplies.
• Coordinate maintenance, inspections, repairs, utilities, snow removal, inventory, purchasing needs, and other facility support with appropriate departments and vendors.
• Coordinate operational requirements with Terrain Parks, Transportation, Lodging, Lift Operations, Food & Beverage, Security, Risk/Safety, Marketing, and other internal partners.
• Manage assigned operational contractors and vendors to ensure services are scheduled, safe, and delivered to established expectations.
• Provide accurate operational, staffing, safety, program, and facility information to the Business Manager for product setup, guest communication, licensing, payroll, purchasing, and reporting processes.
• Resolve escalated operational and guest-service concerns related to programming, coaching, facilities, safety, staffing, or program delivery.
• Support Director-owned partnerships, events, special projects, and department initiatives through assigned operational planning and execution.
• Maintain strong working relationships across Copper Mountain and represent Woodward Copper professionally with guests, employees, athletes, partners, and the community.

Basic Requirements

• Must be at least 18 years old
• Must be able to lift and carry items up to 50 lbs.
• Must have a valid US Driver’s License
• High School degree or equivalent

Preferred Experience and Special Skills

• 5+ years of experience working with kids and/or teens preferred.
• 3+ years of management or leadership experience required.
• 3+ years of guest service, recreation, action sports, camp, or resort operations experience preferred.