Warranty administrator- anna

Job Details:

Job Location: SNP Anna - Anna, IL

Position Type: Full Time

Education Level: High School

Salary Range: $20.00 - $25.00 Hourly

Warranty Claim Management

Review repair orders, parts invoices, and service documentation to prepare and submit accurate warranty claims to OEMs. Ensure all warranty claims are filed within required deadlines and meet manufacturer and dealership guidelines. Monitor claim status, track payments, and follow up with OEM representatives on pending or disputed claims. Correct and resubmit denied claims as necessary.

Documentation & Compliance

Maintain complete, accurate, and organized warranty records for auditing and reporting purposes. Stay up to date on OEM warranty policies, procedures, and updates. Train and guide service and parts staff on warranty documentation requirements.

Financial & Administrative Support

Reconcile warranty receivables and assist in month-end reporting. Work with Accounting to resolve discrepancies in warranty credits. Identify opportunities to improve warranty recovery rates and reduce claim denials.

Customer & Internal Support

Communicate with customers regarding warranty coverage, approvals, and expectations when needed. Support service managers, technicians, and parts teams by answering warranty-related questions. Act as the dealership contact for manufacturer field representatives regarding warranty programs.

Parts Counter

Provide excellent customer service to service departments, counter, and phone customers. Recommend additional or related parts and accessories to customers. Process all in-store orders accurately and communicate pick-up or delivery status to customers. Locate and obtain merchandise for customers, whether in-stock, out-of-stock, or non-stocked. Maintain inventory integrity by verifying shipments, placing parts in proper locations, assisting in cycle counts, and addressing inventory discrepancies. Assist in preparing and maintaining a professional showroom image and merchandise displays. Keep the parts department clean and orderly. Routinely lift items weighing up to 50 lbs.

Qualifications:

Previous warranty administration experience in agricultural, construction, or automotive equipment industry preferred. Knowledge of John Deere or related manufacturer warranty processes a plus. Strong organizational skills with attention to detail and accuracy. Proficiency with computer systems (Dealership Management System, Microsoft Office, OEM warranty portals). Ability to manage multiple priorities and deadlines. Excellent communication and problem-solving skills.

Working Conditions:

Office-based position with regular interaction with service and parts departments. Occasional travel for training or manufacturer warranty meetings may be required.

Success Measures:

Timely and accurate processing of warranty claims. High claim recovery percentage with minimal denials. Strong working relationships with OEM reps and internal teams. Compliance with all OEM and dealership warranty standards.