Volunteer Manager

We need an experienced Volunteer Manager at the National Coast Guard Museum (NCGM). The NCGM is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year. In this role, you will serve as the link between the museum and the community, recruiting, coordinating, training, and retaining the volunteers and docents who support daily museum operations. You will manage volunteer shift calendars, train volunteers in museum history, visitor services, and emergency safety protocols, and maintain accurate records of volunteer hours and contributions. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.

RESPONSIBILITIES

• Recruits volunteers for Government approved roles such as gallery docents, museum ambassadors, educational assistants, and administrative support.
• Interviews candidates and collects or submits required volunteer vetting information in accordance with Government procedures.
• Trains volunteers in the museum's history, mission, visitor services, and emergency safety protocols.
• Matches volunteer skills and interests with museum operational needs.
• Manages volunteer shift calendars to ensure proper coverage during peak hours and events.
• Maintains accurate databases of volunteer hours and contributions.
• Acts as the voice of the volunteers, integrating them into the broader staff culture.
• Organizes annual volunteer appreciation events, luncheons, and milestone awards.
• Produces regular newsletters, web updates, and notifications to keep the volunteer network informed.

BACKGROUND/REQUIRED EXPERIENCE

• Bachelor's degree in human resources, social sciences, communications, or museum studies.
• Two (2) to four (4) years of experience in volunteer management, community outreach, or program coordination.
• Experience sourcing diverse volunteer demographics, from students to retirees.
• Experience developing educational modules that train nonexperts to interact with the public or assist with collections.
• Proficiency in volunteer management tracking databases.
• Clear understanding of legal distinctions between volunteer and employee labor laws.

HIGHLY DESIRABLE SKILLS/EXPERIENCE

• Certified in Volunteer Administration (CVA).
• Volunteer management experience in a nonprofit or cultural setting.
• Comfort delivering presentations, leading large orientations, and representing the museum externally.
• Diplomatic interpersonal skills to manage diverse personalities and handle performance issues within a volunteer pool.
• Ability to tailor communication approaches across generational groups.
• Experience creating nonmonetary incentives and appreciation events to drive volunteer retention.

LOCATION

New London, Connecticut – National Coast Guard Museum

CLEARANCE

Must be a U.S. citizen. Must pass a federal background investigation and meet facility and system access requirements.

CLIENT

United States Coast Guard – National Coast Guard Museum

HOURS

40 hours per week. 8 hours per day.

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility – W2

COMPENSATION

Salary range: $60,000 – $70,000. Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options. Full benefits brochure available for review.

West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations: This position is W-2 only; no Corp-to-Corp or 1099 candidates. Relocation will not be offered. As a condition of employment, selected candidates must complete and receive favorable adjudication from a federal government background investigation as required by the client. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.