Visitation supervisor

Welcome to your opportunity to change the world! If you have a servant’s heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members. At Caritas, we do not hire people for jobs, we find new team members for rewarding and life-changing careers that make the world better.

If you are kind, patient, and ready to make a difference, we would love to meet you!

Full-time employees are offered the competitive benefits outlined below:

• Generous Paid Time Off
• Paid Training and Professional Development
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• 403(b) Retirement Plan with 5%
• Tuition Reimbursement
• Employee Assistance Program
• Opportunities for Growth and Advancement

We know great candidates come from a variety of backgrounds and experiences. If you are excited about this opportunity, we encourage you to apply—even if you don't meet every qualification listed.

PURPOSE:

The Visitation Supervisor provides leadership and oversight for the Foster Care Case Assistant team and visitation services within the Foster Care program. This position ensures visitation services are delivered consistently, safely, and in accordance with agency standards and DCFS requirements. The Visitation Supervisor collaborates with case managers, supervisors, and families to promote meaningful family engagement, support permanency goals, and strengthen reunification efforts while fostering a positive and supportive environment for both staff and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise, support, coach, and evaluate Foster Care Case Assistants and other assigned staff to ensure quality service delivery and professional growth.
• Coordinate visitation services by managing staff assignments, visitation schedules, workload distribution, and coverage needs to maintain continuity of services.
• Monitor visitation quality and effectiveness through observation, documentation review, and collaboration with staff, families, and program leadership.
• Collaborate with case managers, supervisors, and program leadership to identify barriers to visitation, improve family engagement, and support positive permanency outcomes.
• Ensure compliance with agency policies, DCFS requirements, documentation standards, and visitation expectations.
• Participate in staff recruitment, interviewing, onboarding, training, mentoring, and ongoing professional development activities.
• Assess staffing and operational needs, providing recommendations regarding scheduling, resource allocation, and service improvements.
• Maintain required certifications and provide or participate in safety-related training as assigned.
• Support agency vehicle oversight, including appropriate use, maintenance coordination, and required documentation.
• Perform other duties as assigned to support program operations and organizational goals.

Please note that the Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required.

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED:

Degree/Field Required: Bachelor's Degree and two years of child welfare experience. Training or experience in human services, education, early childhood, family services, or a related field is preferred. Related fields will be considered.

Degree/Field Preferred: Master's Degree and two years of child welfare experience. Training or experience in human services, education, early childhood, family services, or a related field is preferred.

Additional Fields of Knowledge Important for the Role:

• Child welfare services
• family engagement
• staff supervision, program operations, and leadership

Experience Required:

Minimum of five years of child welfare experience, including supervisory experience and a strong understanding of foster care services and visitation practices.

Experience Preferred:

Experience leading teams, coordinating visitation services, and working within the foster care and permanency system.

Licenses/Certifications Required:

Child Passenger Safety (CPS) Technician certification within six months of hire and maintained throughout employment.

Licenses/Certifications Preferred:

N/A

SKILLS REQUIRED:

Manager-Specific:

Demonstrated ability to supervise, coach, develop, and evaluate employees while effectively managing team performance, workload distribution, and operational priorities. Ability to communicate effectively with leadership, external partners, and diverse audiences.

Basic:

Strong verbal and written communication skills, active listening, critical thinking, organization, documentation, time management, and the ability to learn and apply new information effectively.

Social:

Excellent interpersonal skills with the ability to build relationships, provide instruction and guidance, resolve conflicts, collaborate across teams, and deliver exceptional service to families and stakeholders.

Problem Solving/Decision-Making:

Ability to assess complex situations, develop practical solutions, exercise sound judgment, prioritize competing demands, meet deadlines, and make decisions that support program effectiveness and client outcomes.

Resource Management:

Experience managing personnel, schedules, materials, facilities, agency resources, and operational priorities while maintaining accountability and efficiency.

Technical:

Ability to maintain accurate records, review documentation, monitor compliance requirements, and utilize agency systems effectively.

Proficient Computer Skills In:

Microsoft Outlook, Word, and database management software.

Expert Computer Skills In:

Microsoft Outlook, Word, and database management software.

Trama-Informed:

Demonstrates a commitment to trauma-informed care principles by promoting safety, trust, collaboration, empowerment, and respect in all interactions. Recognizes the impact of trauma on clients, families, staff, and communities and incorporates trauma-informed practices into daily work.

VEHICLE RELATED REQUIREMENTS:

Access to reliable transportation: Required.

Access to a reliable automobile: Required.

Proof of continued insurance: Required.

Valid driver’s license: Required.

Additional license requirements: Must maintain an acceptable driving record in accordance with agency policy.

DRUG-FREE WORKPLACE

Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict, drug-free workplace policy is maintained.

Caritas Family Solutions is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.