Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHAT THIS ROLE WILL DO

Sell VIP Upgrades, Premium Seats, Priority Entry & various premium upgrade products & experiences to General Admission concert patrons on nights of shows. VIP Hosts will handle the sale from pitch, payment processing, to experience fulfillment. Check In, Escort, and Assist VIP Clientele throughout their venue visit ensuring all clients have a VIP Experience. Anticipate VIP Client needs to ensure guest satisfaction. Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage. Build strong relationships with Foundation Room members and VIP clients. Utilize and Develop CRM Program for House of Blues VIP Clientele. Coordinate operations on night of shows with Ops Director, servers, and security to ensure premium experiences are delivered. Execute nightly VIP setup to include Check In, VIP seating areas, VIP table top personalization and VIP area signage as needed. Maintain articulate vocabulary with the ability to adapt and socialize with current audience. Maintain exemplary and professional grooming standards. Required to occasionally work Special Events that are scheduled throughout the venue.

WHAT THIS PERSON WILL BRING

Required:

• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations
• Problem solving skills
• Experience in selling to high-end, VIP clients
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Must have a flexible schedule

Physical Demands/Working Environment:

Working environment is fast-paced, often loud and stressful. Position requires extended periods of prolonged standing and working on your feet. Must be able to lift or move up to 25 lbs using proper lifting techniques.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.