Veterans Case Manager

LOCATION: Rocky Boy, Montana

Wage: $23.32 - $28.43 DOE

STATUS: Full-Time, Non-exempt

Veterans Preference American Indian Preference

Closing Date: Open until filled

The Great Plains Veterans Services Center (GPVSC) was established on June 24, 2015, and recognized as a 501(c)(3) organization in February of 2016. The GPVSC is headquartered on the Rocky Boy's Indian Reservation in North Central Montana. The GPVSC established the Veterans Support Services (VSS) program in January 2017. The purpose of this program is to provide Veterans with access to all VA benefits they have earned; assist unemployed Veterans in becoming self-sufficient by transitioning them into the workforce; support homeless Veterans or at-risk for homelessness in attaining and maintaining housing; provide mental health and suicide prevention support; and provide case management to assist Veterans in overall quality of life needs. The VSS program’s service area includes three Indian Reservations and five rural Montana counties. In 2020, the GPVSC began operating its Veterans Transportation Services (VTS) program. This program provides transportation services to rural Montana Veterans for VA and VA-referred appointments. The VTS program’s service area includes six Indian Reservations and 45 rural Montana counties.

JOB OVERVIEW:

Under the direction of the Veterans Support Services Manager, the Veterans Case Manager provides outreach, intake, assessment, case management, advocacy, referral coordination, and follow-up for Veterans in the Rocky Boy service area. The position serves as a primary local point of contact, helps Veterans obtain military records and earned benefits, develops and monitors individualized service plans, coordinates support through GPVSC and community partners, and maintains complete case documentation. The Case Manager supports applicable suicide-prevention and Veteran-wellness activities and performs all work in accordance with federal, tribal, state, grant, and organizational requirements.

DUTIES and RESPONSIBILITIES:

• Conduct community outreach, home visits, intake, and needs assessments to identify barriers, strengths, risks, and service priorities for Veterans.
• Develop, implement, monitor, and update individualized service or work plans; maintain consistent follow-up and coordinate services until goals are met or the case is closed.
• Assist Veterans in obtaining military documents, understanding benefit and enrollment processes, and connecting with VA, tribal, state, local, and community resources.
• Serve as an advocate and local liaison between Veterans, families, GPVSC staff, healthcare providers, Veteran agencies, tribal programs, and other service providers.
• Complete required screening and safety actions, coordinate timely referrals and warm handoffs, and promptly escalate urgent concerns in accordance with GPVSC policy.
• Organize and support educational workshops, resource events, outreach activities, and other opportunities that increase awareness of Veteran benefits and services.
• Represent GPVSC at Veteran meetings, tribal gatherings, powwows, community events, and partner meetings in a professional and culturally respectful manner.
• Maintain complete, accurate, timely, and confidential electronic and paper records, including client contacts, assessments, plans, referrals, services, and outcomes.
• Perform other duties as assigned in support of GPVSC's mission and program goals.

KNOWLEDGE SKILLS and ABILITIES:

• Ability to assess needs, develop practical service plans, coordinate multiple resources, document decisions, and maintain consistent follow-through.
• Strong interpersonal and communication skills, including the ability to work calmly, respectfully, and without judgment with Veterans from varied backgrounds.
• Computer literacy in Microsoft Office and the ability to learn organization-approved case-management, data-tracking, and communication systems.
• Ability to maintain confidentiality, protect sensitive information, follow administrative requirements, and produce accurate work in a frequently interrupted environment.

MINIMUM QUALIFICATIONS:

Three years of experience providing social services outreach or other directly related work. Preferred: Formal education in social work, sociology, psychology or other directly related field. Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

PHYSICAL DEMANDS and WORKING CONDITIONS:

Work is mainly performed on a computer up to 8 hours per day. Frequent interactions with clients, community members and GPVSC staff. Occasional day travel required.

ADDITIONAL INFORMATION:

Must hold a valid Montana driver's license and successfully complete a driver's history check. Benefits include SEP retirement plan, paid time off and holidays, dental, vision, accident, short-term and long-term disability and life insurance. Successful applicants are subject to drug testing and background checks.

POLICY and COMPLIANCE STATEMENTS:

Great Plains Veterans Services Center is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other status protected by applicable law.