Valet Guest Service Manager - Milwaukee, WI

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Position Summary

The Valet Account Manager oversees the daily operations of an assigned hospitality property or parking location. This position is responsible for delivering exceptional client and guest service, supervising employees, managing schedules and labor expenses, monitoring financial performance, maintaining safe operations, and supporting valet services when operationally necessary.

Primary Objective

Lead a safe, efficient, and guest-focused valet operation while building strong client relationships, developing employees, maintaining financial accountability, and ensuring compliance with company policies, contractual requirements, and applicable laws.

Essential Duties and Responsibilities

Client Relationship Management

• Serve as the primary operational contact for the assigned property.
• Build professional relationships with clients and property stakeholders.
• Ensure contractual service requirements and performance standards are met.
• Respond promptly to client questions, concerns, and service issues.
• Identify opportunities to improve service quality, client satisfaction, and account performance.

Operational Management

• Oversee daily valet and parking operations.
• Prepare schedules and maintain appropriate staffing levels.
• Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards.
• Conduct regular inspections of the assigned operation.
• Address operational concerns and implement corrective actions when necessary.
• Perform or assist with valet duties when needed, including safely parking and retrieving vehicles.

Financial and Administrative Responsibilities

• Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information.
• Review financial and operational reports for accuracy and identify unusual activity or discrepancies.
• Maintain accurate records and submit required reports on time.
• Work with regional leadership to manage labor costs and operate within approved budgets.
• Follow applicable cash-handling, timekeeping, payroll, and recordkeeping procedures.

Employee Leadership and Development

• Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
• Communicate performance expectations and provide employees with regular coaching and feedback.
• Promote a respectful, inclusive, and professional work environment.
• Address performance and conduct concerns consistently and in coordination with Human Resources.
• Support employee development and internal advancement opportunities.
• Ensure employees follow company policies, client requirements, and safety procedures.

Communication and Reporting

• Provide management with regular updates regarding staffing, operations, financial performance, client needs, and emerging concerns.
• Communicate effectively with employees, clients, vendors, Human Resources, and other departments.
• Respond appropriately to urgent operational matters.
• Attend required meetings and complete assigned training by established deadlines.

Safety and Compliance

• Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices.
• Report workplace injuries, vehicle incidents, property damage, and safety concerns promptly.
• Ensure required incident documentation is completed accurately.
• Follow all applicable company policies and federal, state, and local requirements.

Additional Responsibilities

• Travel locally or to other company locations when required.
• Work a flexible schedule based on account needs, including occasional evenings, weekends, holidays, and extended hours.
• Perform other job-related duties consistent with the position’s responsibilities and business needs.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred.
• Experience managing schedules, payroll, labor expenses, or operating budgets preferred.
• Additional education or training in leadership, hospitality, or business management is beneficial but not required.

Licenses and Driving Requirements

• Valid driver’s license required.
• Driving record that meets PMC’s standards for positions involving vehicle operation.
• No more than three moving violations during the preceding three-year period.
• Ability to travel between assigned work locations when required.
• Ability to operate manual-transmission vehicles when required by the assigned property.

Knowledge, Skills, and Abilities

• Strong leadership, coaching, and team-development skills.
• Excellent guest-service and client-relationship skills.
• Ability to prepare schedules and manage staffing and overtime.
• Ability to review revenue, payroll, and expense information.
• Strong organizational, analytical, and critical thinking skills.
• Effective verbal and written communication skills.
• Ability to respond calmly and professionally to operational concerns.
• Ability to use computers, mobile devices, scheduling systems, and operational software.
• Ability to safeguard confidential employee, client, and company information.
• Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.

Work Environment

This position works in both indoor and outdoor environments, including hotels, parking facilities, valet lanes, garages, and office areas. The employee may be exposed to moving vehicles, traffic, noise, heat, cold, rain, humidity, and other weather conditions.

Compensation and Benefits

Benefits vary based on employment status, plan eligibility, and the terms of the applicable benefit plans. Eligible employees may receive:

• Medical, dental, and vision insurance
• 401(k) plan
• Supplemental life and critical-illness insurance
• Bonus opportunities: Based off annual outlined goals
• Paid time off: paid vacation/PTO available to this position
• Paid training
• Leadership-development opportunities
• Tuition assistance through Bellevue University of up to $5,250 annually
• Nationwide employee discounts through Perks at Work

Equal Employment Opportunity

PMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, reproductive-health decision-making, gender, gender identity, gender expression, sexual orientation, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other status protected by applicable law.