Walmart
Walmart·19 hours ago

(usa) senior director, technology operations - marketplace returns

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Location

onsite, Bentonville, Arkansas, United States

Salary

$130k – $260k/yr

Commitment

Full Time

Level

Director

Required skills

Program managementRisk assessmentBudgetingStakeholder managementStrategic planningData analyticsBusiness operationsFinancial managementTechnology strategyTeam leadershipTalent developmentChange managementProcess improvementDigital accessibilityCommunication skillsDecision making

Job Description

Position Summary

What you'll do...

Program Estimation

Requires knowledge of Program Estimation tools and techniques Risk Assessment and Mitigation tools and techniques To distribute allocated budget for the program across multiple projects and ensure optimum resource allocation Identify potential risks for successful completion of the programs Design multiple response plans through scenario planning for the identified risks for multiple projects within the program Define measures and milestones for tracking and review of program success.

Influencing and Building Stakeholder Consensus

Requires knowledge of Verbal Nonverbal behaviors Application and allocation of Business Communication styles techniques in ambiguous and challenging situations Communication channels mediums Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties Influencing styles To lead discussions with varying viewpoints confidently Influence audiences using customized communication and appropriate frameworks Leverage fact-based data analytics insights to build a cohesive narrative and present in a clear concise and meaningful way Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs Become a trusted advisor to stakeholders influencing them to act on the product technology matters Provide respectful effective timely feedback and seek internalize and utilize received feedback.

Business Operations

Requires knowledge of Organization KPIs Assessment techniques To design the organizations planning processes and decision-making channels Explain advantages and risks of using business simulations for critical business decisions Explain business issues and trends of own business unit as compared to other business units Develop business cases for own function reviews and critiques cases for other functions Demonstrate a big picture understanding of the business its interrelationships and priorities Display strong foundation of business fundamentals measurement and business finance.

Program Definition

Requires knowledge of Program Management techniques tools and frameworks Benefits analysis Program Planning tools and techniques To understand business requirements and priorities in detail to define a program implementation strategy impacting the entire domain Define goals stage gates critical delivery paths and key deliverables for large scale programs incorporating multiple programs across the domain Prepare benefits realization plan for the programs.

Program Monitoring and Control

Requires knowledge of Program Monitoring and Control tools and processes Internal and External program Reporting and logging tools and processes To define performance objectives and metrics for tracking completion status of programs across multiple products within a domain Engage with the business to design a coherent view on program success metrics Take proactive decisions in dealing with program risks related to forecasts budgets and milestones.

Financial Management

Requires knowledge of Financial Management tools and processes Budgeting and internal and external program Communication tools and processes To create manage monitor Program budget for multiple programs Oversee delivery schedules and cost expenditure across programs in a domain and manage delays slip ups with stakeholders Project the ROI of future programs Define measures and milestones for tracking financial performance of programs.

Technology Landscape Awareness

Requires knowledge of Understanding of technology strategy and its linkages to domain Basic understanding of existing and upcoming systems technologies and trends Product technical information Basic understanding of domain specific market standards Basic understanding of methodologies and tools processes checkpoints To participate in developing domain strategy with executive leaders Evaluate and validate proposed business cases for projects and initiatives Demonstrate expertise and functioning of multiple businesses and how it integrates in the global scenarios Approve strategies initiatives and projects Determine metrics and performance indicators Contribute to strategic decision making regarding key initiatives Develop new enterprise-wide processes and ways of working Model industry best practices Proactively engage in the external community to build Walmart's brand and influence industry practices Influence and shape business vernacular.

Provides overall direction

By analyzing business objectives and customer needs developing communicating building support for and implementing business strategies plans and practices analyzing costs and forecasts and incorporating them into business plans determining and supporting resource requirements evaluating operational processes measuring outcomes to ensure desired results identifying and capitalizing on improvement opportunities promoting a customer environment and demonstrating adaptability and sponsoring continuous learning.

Develops and implements strategies

To attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps recruiting selecting and developing talent supporting mentorship workforce development and succession planning and leveraging the capabilities of new and existing talent Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices developing consequences for violations or noncompliance and supporting the Open Door Policy.

Respect the Individual

Builds high-performing teams seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customer member experience for all.

Act with Integrity

Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmart's goal of becoming a regenerative company by taking action to advance opportunity sustainability community and integrity e.g. creating fair opportunities for associates and suppliers driving local giving efforts.

Serve our Customers and members

Delivers expected business results while putting the customer member first and consistently applying an omnimerchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers members.

Strive for Excellence

Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions and fosters an environment that supports learning innovation learning from mistakes and intelligent risk-taking and exhibits resilience in the face of setbacks.

Salary and Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see here.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Annual Salary Range

The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

  • Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience in project management, program management, program operations, or related area.
  • Option 2: 9 years’ experience in project management, program management, program operations, or related area. 4 years’ supervisory experience.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

  • Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
  • We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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