Troubleshooting Technician, Fall 2026

Hiring Group: All Students

Anticipated Start Date: November 2026

Estimated Pay: $15.00 per hour

Number of Jobs Available: 2

Schedule: 10-15 hrs/week. Mon-Thur 8AM-8PM, Fri 8AM-6PM

Location: Smith Hall, 006

About the department / center:

IT Client Support(IT-CS) is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-GCS focuses on helping the UD community use technology effectively and efficiently. IT-GCS staff members also take the lead supporting IT projects, ONEcards, IT service management, productivity tools for the UD community, and assistance with hardware and software issues through the IT Support Center.

Role Description:

This position is open to full time undergraduate and graduate students. As a Troubleshooting Technician, you will provide vital IT support to the campus community. You will be responsible for troubleshooting and repairing personally owned student laptops. We offer limited hardware and software support including battery replacements, Windows/Mac OS reinstalls/repair, driver updates, and hard drive replacements.

Primary Responsibilities:

1. Administrative Tasks:
   • Serve as an escalation point for your peers when dealing with computer issues.
   • Document troubleshooting steps in tickets and keep clients informed on the state of their repair.
   • Prioritize work based on first in first out.
2. Technical:
   • Independently triage dropped off computers to determine the issue and next steps
   • Perform limited hardware repair, including hard drive replacement, RAM replacement, fan replacement, device cleaning, and other tasks that don’t involve removing the motherboard, screen, or soldered components.
   • Perform software troubleshooting, including OS reinstalls/installs, and OS repairs.
3. Communication:
   • Communicate directly and clearly to peers, clients, and staff during shifts, in teams, and in TDX.
   • Lead your peers by example

Qualifications:

• Education: Currently enrolled as an undergrad or grad student at the University of Delaware.
• Skills:
  • Strong interpersonal and communication skills.
  • Proficiency in using computers and common office software.
  • Ability to troubleshoot basic technical issues.
  • Excellent organizational and multitasking abilities.
• Attributes:
  • A customer-focused mindset with a commitment to providing high-quality service.
  • Patience and professionalism in handling a variety of inquiries and issues.
  • Reliability and punctuality is a must.
  • Strong desire to learn
  • Basic knowledge of computer hardware components

Hiring Timeline:

Application Review: 10/12-11/13

Interviews- 11/16-11/20

Offers Extended-11/20-11/30

Please note that dates are subject to change depending on the needs of the department.

For undergraduate student applicants:

Eligibility for Undergraduate Student Employment https://www.udel.edu/faculty-staff/human-resources/careers/student-employment/

Applicants must be undergraduate students at the University of Delaware. Work study eligibility can be found here https://www.udel.edu/students/student-financial-services/undergraduate/. Applicants who are not enrolled as undergraduate students at the University will not be considered for this position. Employment Limitations and Exceptions https://www.udel.edu/students/student-financial-services/find-a-job/

For graduate student applicants:

Eligibility for Graduate Student Employment https://www.udel.edu/academics/colleges/grad/current-students/professional-development/jobs-for-grads/

Applicants must be enrolled in a graduate program at the University of Delaware and be in good academic standing. To be considered for additional on-campus employment, applicants combined on-campus employment, including teaching, research and graduate assistantship, must not exceed 29.5 hours per week.

Graduate students on contract may hold additional employment, on campus or off, up to 29.5 hours per week total without approval by the student’s program, the student advisor or the Graduate College. However, graduate students on contract are encouraged to discuss additional employment with their advisors to avoid any situations that might hinder timely progress toward the degree.