Job Description

Job Title: Travel Sales Agent

Reports To: Travel Manager

FLSA Status: Full-Time, Non-Exempt

Department: Travel Concierge

Position Summary:

The Travel Sales Agent is responsible for creating exceptional travel plans for the customers of an international travel aggregator, private client services company. We are currently seeking an energetic, highly motivated individual with strong sales acumen and a proven track record of success. The agent will create an exciting, unique experience by determining the needs of the client and matching their request with relevant products and services, while delivering the highest level of customer service.

Responsibilities/Duties:

• Customer satisfaction.
• Provide clients with travel solutions
• Handling inbound and outbound calls
• Maintain lead tracking database
• Meet daily and weekly quotas/goals
• Implement solutions and handle escalated situations
• Solution selling and education of customers on services offered
• Appropriately managing leads that enter the system
• Regular and consistent attendance
• Any additional duties that may be assigned to meet business needs

Key Skills/Qualifications:

• Able to handle heavy call volume in a fast-paced call center environment.
• Must be able to overcome objectives
• Type at least 30 words per minute
• Strong internet and computer software skills
• Ability to communicate effectively and professionally (written and oral)
• Must be able to multitask effectively
• Must be able to work flexible hours
• Excellent time management skills
• Ability to upsell products & services, while explaining new features and benefits
• Travel Background preferred but not required