Company Description

For More Open Positions Visit us at: http://recruiting.woongjininc.com/

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick hours

Job Description

Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s. Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules. Request, confirm, and update delivery appointments through customer portals. Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries. Prepare and review appointment confirmations. Track inbound and outbound shipments and provide customers with accurate ETAs. Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns. Enter and maintain accurate shipment and customer information in the internal system. Respond to customer emails and phone calls professionally and promptly. Escalate urgent transportation or customer issues to the appropriate departments. Maintain daily shipment reports, appointment schedules, and tracking spreadsheets. Follow up with carriers to ensure appointments are met and deliveries are completed. Build strong relationships with key customers and transportation partners. Support the logistics team with daily operational tasks.

Qualifications

• Strong communication and customer service skills
• Fluent in English/Korean (1 member), English/Spanish Bilingual (1 member)
• Excellent organization and time management
• Attention to detail and accuracy
• Shipment tracking and appointment scheduling
• Problem solving and issue resolution
• Strong follow up and multitasking abilities
• Proficient in Microsoft Excel, Outlook, and Word
• Ability to work in a fast paced environment

Requirements

• High school diploma or equivalent
• 3–6 years of experience in logistics, transportation and customer services preferred
• Experience scheduling delivery appointments preferred
• Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s
• Experience working with carriers, customers, and internal teams
• Ability to manage multiple shipments and meet deadlines
• Strong written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.