JOIN OUR TECH TEAM AS AN IT SUPPORT SPECIALIST

Location: Las Cruces, NM with Occasional Travel | 💼 Department: Information Technology

Hourly Pay: $18.00- $23.00 | Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Closing Date: Open Until Filled

Are you a tech-savvy problem-solver with a passion for helping people? Do you have an eye for organization and a knack for troubleshooting? If you're nodding along, we have the perfect role for you at Tresco!

We’re seeking an energetic, detail-oriented IT Support Specialist who thrives in a fast-paced environment. You’ll be the first line of tech defense—supporting our users, solving problems, and helping our systems run smoother than ever.

WHAT YOU’LL BE DOING:

• Tech Hero on the Front Lines: Provide end-user support, resolve tech issues, and collaborate with Level 2 support for those trickier challenges.
• Software + Hardware Whisperer: Install software, manage cloud computer provisioning, and keep our devices humming.
• Inventory Extraordinaire: Track, manage, and organize IT equipment and consumables with precision.
• Cable Commander: Keep our cables tidy and workspaces efficient.
• IT Road Warrior: Travel as needed to support remote teams and equipment.
• Ticketing Titan: Triage and respond to IT tickets promptly, escalating where necessary.
• Knowledge Contributor: Help build user guides, document policies, and participate in IT audits.
• Budget Brainstormer: Provide insight on IT support expenses for budget planning.
• Security Sidekick: Support cybersecurity practices and vendor coordination.

WHAT WE’RE LOOKING FOR:

• High School Diploma or GED required; Associate degree in Computer Technology preferred.
• Minimum 6 months of experience in a related IT support role.
• CompTIA A+ and/or Security+ preferred (or willing to obtain within 6 months of hire).
• Strong communication skills and a customer-service-first mindset.
• Ability to work independently, stay organized, and travel as needed.
• Must pass a driver’s license record check and background check.

OTHER IMPORTANT INFO:

• Must adhere to company dress code and professionalism standards.
• Required to complete and maintain annual safety and compliance training.
• Participation in staff meetings, audits, and company events is expected.
• Respect and inclusivity for all individuals and communities is a must.

WHY JOIN TRESCO?

Tresco is an Equal Opportunity Employer (EEO/AA) committed to building an inclusive workplace where every employee feels empowered and valued. We welcome candidates of all backgrounds and abilities.