Overview

The Highlands at Harbor Springs is currently seeking enthusiastic Ticket Scanners to join our team! As a Ticket Scanner, you will be responsible for using handheld RFID scanners to verify lift tickets and monitor RFID gate access. You’ll also assist guests by answering questions and providing information about the slopes and the resort. This is an outdoor, full-time or part-time seasonal position with flexible scheduling—giving you plenty of time to enjoy the many perks of working at The Highlands.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Duties and Responsibilities (Other duties may be assigned.)

• Welcome guests to the resort and ski slopes
• Develop a strong understanding of The Highlands’ products, services, promotions, events, department objectives, and scanning procedures
• Foster a friendly, fun, and safe environment for guests and team members
• Use barriers and gates to help manage skier and snowboarder traffic flow
• Scan lift tickets and passes to verify validity and accuracy
• Resolve guest ticket issues promptly and respectfully while providing outstanding customer service
• Assist guests with resort information, announcements, and general inquiries
• Promote, embrace, and uphold The Highlands’ Mission and Core Values

Qualifications

Qualifications:

• Must be at least 16 years old
• Able to stay positive and perform well in both busy and slow periods
• Comfortable working outdoors on your feet in all weather conditions for extended periods
• Must be available to work weekends and holidays
• Must be able to fulfill the seasonal commitment (late November through April)
• Maintain a professional appearance and adhere to uniform standards