The Learning Center (TLC) Coordinator

Employee Classification: Administrative/Professional

Department: Academic Affairs

Campus Location: Northeast State Community College

Salary: $47,837 - $55,470 dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page here for a breakdown of the value of the benefits offered to employees of the college.

Job Summary:

Reporting to the Director of Advising, the TLC Coordinator manages all administrative operations and tutoring services for The Learning Center, both on-campus and online. Key responsibilities include supervising and training tutors, fostering cross-campus collaboration, and leading professional development. Additionally, the Coordinator evaluates program outcomes, enforces quality standards, and submits data-driven recommendations to the Director.

Job Duties:

• Lead administrative operations for The Learning Center (TLC) across in-person and remote learning environments.
• Employ, train and supervise TLC Tutors.
• Develop, distribute, and maintain tutor availability schedules across multiple campuses and delivery modalities.
• Oversee and manage the college’s online tutoring platform.
• Develop and maintain academic support resources and student learning materials within Brightspace/D2L.
• Ensure high-quality tutoring standards across all on-campus and online modalities.
• Champion best practices in learning center administration and prioritize professional development opportunities for tutoring staff.
• Partner with academic divisions and faculty to align learning support services with curriculum demands to foster student success.
• Facilitate cross-campus communication and collaboration to increase institutional awareness of TLC services.
• Design, schedule, and facilitate tutor-led workshops focused on academic, study, and technology skills.
• Evaluate TLC program outcomes, usage metrics, and support practices to measure operational effectiveness.
• Compile and report data-driven findings and strategic recommendations to the Director of Advising.
• Responsible for TLC expenditures and operating within established budget parameters, including expenditures for tutor payroll and physical/digital learning resources.
• Participate in student success related events.
• Perform other duties as assigned by leadership.

Minimum Qualifications:

Some evening hours are required.

Education: Bachelor's degree in Education, business or a related field from a regionally accredited institution

Experience: Minimum of two years in a management/supervisory position

Experience: Minimum of one year of higher education experience in a student services role

Preferred Qualifications:

Education: Master's degree in Education, business or a related field from an accredited institution

Experience: Experience in managing budgets

Experience: Two or more years in a management/supervisory position

Experience: Two or more years teaching experience

Knowledge, Skills, and Abilities:

• Strong organizational skills
• Ability to independently handle administrative tasks, duties, and responsibilities
• Concern for the success and growth of students
• Knowledge of instructional methods and tutoring practices
• Ability to recruit, onboard, train, schedule, and supervise student tutors.
• Knowledge of quantitative and qualitative evaluation methods to track learning outcomes, center usage, and program impact.
• Understanding Learning Management Systems (LMS) like Brightspace/D2L, alongside scheduling software and online tutoring platforms.
• Familiarity with college organizational structures, academic policy, curriculum design, and student support services.
• Skill in building partnerships with faculty, academic advisors, and department heads to align tutoring with course demands.
• Strong written communication, public speaking, and workshop facilitation skills for presenting to students, staff, and faculty.
• Technology Skills: MS Office skills, Word, Excel, Outlook; digital records management systems; general operating systems and data information systems

Relocation assistance: is not available for this position.

Visa sponsorship: NeSCC will not offer H1B visa sponsorships for this position; applicants requiring sponsorship will not be considered.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-323-0204 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants:

To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.