1:00 PM - 2:00 PM
Senior Product Manager Interview
Sarah Jenkins
Location
onsite, Fort Wayne, IN, United States
Commitment
Full Time
Level
Lead / Manager
Required skills
Terminal operationsLogistics managementWorkforce planningP&L managementTransportation capacity alignmentOperational disciplineData-driven decision-makingSafety complianceRegulatory complianceMultimodal transportationContinuous improvementTMSWMSERPKPI managementFreight flow management
Job Description
The Terminal Manager is responsible for leading all aspects of terminal
operations. This role provides strategic and day‑to‑day leadership to ensure
safe, compliant, and efficient movement of freight from inbound receipt through
final delivery. The Terminal Manager ensures operational performance aligns with
contractual, service, financial, and regulatory commitments across all supported
modes. They drive workforce planning, capacity management, cost control, and
terminal productivity through strong operational discipline and data‑driven
decision‑making. They partner with transportation providers, carriers,
customers, and internal teams to ensure seamless handoffs and service delivery.
Responsibilities
* Lead all operations across the terminal’s transportation flows from inbound
receipt through final delivery.
* Ensure service, financial, safety, quality, and regulatory requirements are
met across all transportation modes.
* Coach operations and support teams to drive consistent execution, operational
discipline, and process accuracy.
* Own terminal P&L performance, including labor, variable costs, period
expenses, and cost-to-serve across modes.
* Lead workforce planning, volume forecasting, transportation capacity
alignment, and cross‑mode resource allocation based on network and customer
demand.
* Monitor terminal operational and financial performance, identify variances,
and implement corrective actions.
* Manage terminal capital expenditures tied to approved investments, terminal
improvements, and all operational handling needs.
* Sponsor and lead initiatives that improve productivity, quality, velocity,
safety, and cost performance.
* Establish and manage terminal KPIs aligned with safety, regulatory
compliance, on‑time performance, mode accuracy, cost, and productivity.
* Lead regular operational, transportation, and performance reviews to assess
results and identify improvement opportunities.
* Proactively manage employee relations through communication, coaching,
performance feedback, and team development.
* Ensure robust safety practices and full compliance with DOT, OSHA, TSA, FMC,
IATA, rail, and other mode-specific regulations.
* Collaborate with carriers, drayage providers, freight forwarders, brokers,
linehaul partners, and regulatory authorities to ensure smooth multimodal
operations.
* Support and promote continuous improvement methodologies using data,
structured problem-solving, and transportation analytics.
* All other duties as assigned to meet evolving business needs.
Qualifications
* Education: Undergraduate degree in Supply Chain Management, Business,
Transportation, Logistics, or a related field preferred; High School Diploma
or GED/equivalent required.
* Certification/Licensure: Valid forklift certification/licensure (or ability
to obtain before operating equipment) required, including operation of
applicable material handling equipment (MHE) such as sit-down/stand-up
forklifts, reach trucks, order pickers, pallet riders, or other specialized
MHE as required by the site. Additional equipment certifications may be
required depending on facility needs.
* Training in Lean, Six Sigma, DOT compliance, IATA/IMDG familiarity, or
similar is preferred.
* Experience: 5+ years of leadership experience in multimodal transportation,
3PL, contract logistics, or operational environments involving ground, air,
ocean, or rail.
* Strong working knowledge of multimodal transportation processes, carrier
operations, freight flow management, and terminal/linehaul coordination.
* Strong functional understanding of TMS, WMS, ERP (McLeod, SAP, Oracle, etc.),
and reporting/data tools.
* Proven ability to manage operational KPIs, labor planning, transportation
capacity, and cost performance.
* Experience developing and using dashboards, scorecards, and transportation
KPI reporting to manage terminal performance.
* Ability to create, track, and interpret safety, quality, delivery, cost, and
productivity metrics across multiple transportation modes.
* Demonstrated discretion and confidentiality in handling and protecting
sensitive information.
* Technical: Proficient with common office technologies, including Windows PCs,
Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing
(Teams, Zoom, Webex, etc.).
* Environment: Comfort commuting to/from and working in a 100% on-site setting
(listed in this posting), with travel for related meetings/events.
#LI-Onsite #LI-KB1
operations. This role provides strategic and day‑to‑day leadership to ensure
safe, compliant, and efficient movement of freight from inbound receipt through
final delivery. The Terminal Manager ensures operational performance aligns with
contractual, service, financial, and regulatory commitments across all supported
modes. They drive workforce planning, capacity management, cost control, and
terminal productivity through strong operational discipline and data‑driven
decision‑making. They partner with transportation providers, carriers,
customers, and internal teams to ensure seamless handoffs and service delivery.
Responsibilities
* Lead all operations across the terminal’s transportation flows from inbound
receipt through final delivery.
* Ensure service, financial, safety, quality, and regulatory requirements are
met across all transportation modes.
* Coach operations and support teams to drive consistent execution, operational
discipline, and process accuracy.
* Own terminal P&L performance, including labor, variable costs, period
expenses, and cost-to-serve across modes.
* Lead workforce planning, volume forecasting, transportation capacity
alignment, and cross‑mode resource allocation based on network and customer
demand.
* Monitor terminal operational and financial performance, identify variances,
and implement corrective actions.
* Manage terminal capital expenditures tied to approved investments, terminal
improvements, and all operational handling needs.
* Sponsor and lead initiatives that improve productivity, quality, velocity,
safety, and cost performance.
* Establish and manage terminal KPIs aligned with safety, regulatory
compliance, on‑time performance, mode accuracy, cost, and productivity.
* Lead regular operational, transportation, and performance reviews to assess
results and identify improvement opportunities.
* Proactively manage employee relations through communication, coaching,
performance feedback, and team development.
* Ensure robust safety practices and full compliance with DOT, OSHA, TSA, FMC,
IATA, rail, and other mode-specific regulations.
* Collaborate with carriers, drayage providers, freight forwarders, brokers,
linehaul partners, and regulatory authorities to ensure smooth multimodal
operations.
* Support and promote continuous improvement methodologies using data,
structured problem-solving, and transportation analytics.
* All other duties as assigned to meet evolving business needs.
Qualifications
* Education: Undergraduate degree in Supply Chain Management, Business,
Transportation, Logistics, or a related field preferred; High School Diploma
or GED/equivalent required.
* Certification/Licensure: Valid forklift certification/licensure (or ability
to obtain before operating equipment) required, including operation of
applicable material handling equipment (MHE) such as sit-down/stand-up
forklifts, reach trucks, order pickers, pallet riders, or other specialized
MHE as required by the site. Additional equipment certifications may be
required depending on facility needs.
* Training in Lean, Six Sigma, DOT compliance, IATA/IMDG familiarity, or
similar is preferred.
* Experience: 5+ years of leadership experience in multimodal transportation,
3PL, contract logistics, or operational environments involving ground, air,
ocean, or rail.
* Strong working knowledge of multimodal transportation processes, carrier
operations, freight flow management, and terminal/linehaul coordination.
* Strong functional understanding of TMS, WMS, ERP (McLeod, SAP, Oracle, etc.),
and reporting/data tools.
* Proven ability to manage operational KPIs, labor planning, transportation
capacity, and cost performance.
* Experience developing and using dashboards, scorecards, and transportation
KPI reporting to manage terminal performance.
* Ability to create, track, and interpret safety, quality, delivery, cost, and
productivity metrics across multiple transportation modes.
* Demonstrated discretion and confidentiality in handling and protecting
sensitive information.
* Technical: Proficient with common office technologies, including Windows PCs,
Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing
(Teams, Zoom, Webex, etc.).
* Environment: Comfort commuting to/from and working in a 100% on-site setting
(listed in this posting), with travel for related meetings/events.
#LI-Onsite #LI-KB1
